 |
 |
 |
 |
 |
 |
|
…did an outstanding job. Our third pool and the least trouble yet. GREAT JOB Gregg Kubu, Virginia Beach, VA
|
|
|
Everything was very professional. Steve Boyette, Suffolk, VA
|
|
|
Have enjoyed my association with Aegean. Philip Boykin, Grafton, VA
|
|
|
... should be very proud of himself and his employees for the excellent job performed in our backyard. We could not be happier. Thank you again. Richard Kingsbury, Virginia Beach, VA
|
|
|
I have recommended Aegean Pools to friends and would do so to anybody. Tyrus Woodard, Poquoson, VA
|
|
|
We are very pleased with all people concerned in the installation of the pool. They were quiet, courteous, fast and had everything under control. You have our permission to use our name as a reference. Melvin and Elaine Cochran, Chesapeake, VA
|
|
|
What a pleasure it has been working with Aegean. You and your crews have been such a delight to know. Your staff, as well, has always been courteous and caring. Even when I was calling 10 times a day. Somehow, you managed to walk me through each step along the way and assure me that everything was under control. The professionalism shown by you and yours has restored my faith in the business world. So many times in the past, we have been disappointed with work we have commissioned, but not this time. Your operation has been first class all the way. Aegean has far exceeded our expectations and we couldn’t be happier with our new pool. Thanks so much for your advise…Thanks so much for showing up when you said you would…Thanks so much for taking care of the extras…Thanks so much for being kind when I was difficult…Thanks so much for handling all the details…And thanks so much for making us feel that we were important to you. Mike and Marsha Fink, Portsmouth, VA
|
|
|
We have just completed our third summer with our in-ground pool. We wanted to take this opportunity to thank you and your entire company for helping to make our summers more enjoyable. Each person that we dealt with in your company was very professional and courteous. We have highly recommended your company to all of our friends that have even thought about a pool. Michael and Brenda Price, Grafton, VA
|
|
|
Just wanted to let you know we appreciate the job you did on our pool. We have had friends who got pools elsewhere… I would very much recommend Aegean Pools. You follow-up to make sure the customer is pleased. Kenneth Meyerhoffer, Virginia Beach, VA
|
|
|
I’ve never been so pleased with the way you’re company has treated me as a customer. Your guys are great. Cathy Chinn, Chesapeake, VA
|
|
|
We have been very pleased with our pool and the personal service from Aegean. Neal and Peggy Steele, Newport News, VA
|
|
|
I feel that an excellent, professional job was done under very difficult circumstances. Robert Barker, Virginia Beach, VA
|
|
|
At present time, we have not been able to use the pool, since installation was in October. We were pleased with the personnel who installed our pool … We look forward to using our pool this summer. N. R. Spence, Chesapeake, VA
|
|
|
A Great Pool Company! Wayne and Marlene Rowe, Virginia Beach, VA
|
|
|
Our old 18 year pool collapsed. Every pool company we called did not seem to want to take the challenge to replace it. Aegean Pools Inc. did a very professional job in replacing it. Joseph and Loretta Masseur, Virginia Beach, VA
|
|
|
We were extremely pleased with the entire operation. Deadlines were always accomplished and each work crew was courteous, friendly and professional. We will recommend Aegean to our friends. R. W. Bourgeois, Virginia Beach, VA
|
|
|
Just wanted to let you know, we appreciate the job you did on our pool. We have had friends who got pools elsewhere who had nothing but problems. Our pool was finished on time and the workmanship was excellent. We are completely satisfied and will recommend Aegean Pools to our friends and neighbors. Jim and Marie MacKaye, Chesapeake, VA
|
|
|
I have to say that your reputation for quality workmanship precedes you. My wife and I did go shopping for two or three bids on a pool installation. We asked around to see who the best was and Aegean Pools came up repeatedly. We found that not only were your prices competitive, but the quality was unsurpassed in many ways. I have never heard of pain-free construction before. This pool project was not only pain-free, but whatever surprises there may have been were anticipated, and taken care of without any setbacks to the project. Most importantly, was the professional demeanor of each and every employee involved in this project. Professionalism of the highest degree is almost unheard of these days. The employees of Aegean Pools demonstrated this high degree of professionalism on a daily basis during the installation of my pool. I could not be more impressed. From the very start, your salesperson did not pressure us and her knowledge, expertise and suggestions contributed to the overall satisfaction of the project. Your construction manager called almost daily giving us up-dates on the status of the project which gave us peace of mind. Once the installation was complete, we visited your retail store and your courteous staff tested our water sample and explained what was needed to balance the pool water. In conclusion, I would like to offer a humble “thank you” for making this the most enjoyable, pain-free project ever. Your employees are the greatest and you have earned my loyalty forever. Bill and Julie Rutherford, Knotts Island, NC
|
|
|
We got our pool from your company about four years ago. Over the years, we have always had great communication with your employees. Everyone has been very courteous and helpful. From the retail counter to the service department your staff has been knowledgeable, courteous and helpful. After Hurricane Isabel came through, your Service Manager was very quick to come out and look at our liner which needed to be replaced. This letter is just to let you know how impressed I am with your company, the employees and yourself that make it what it is. Your employees give your company a good name and I appreciate all that you have done. Thank you. Tonya Shapins, Chesapeake, VA
|
|
|
We’re pleased thus far with the pool and appreciate the management and responsiveness. It’s exciting watching our dream backyard materialize. You were right when you said “It’s going to be all pool out here..” and we like it. Bob Gradel, Virginia Beach, VA
|
|
|
We are all enjoying the beautiful pool. Thank you very much for your kind and personal support. You have a great team of folks working for you and the final project is just beautiful and a reflection of your professionalism. Thank you again. Cindy, Michael and Alex Karayiannis, Virginia Beach, VA
|
|
|
My wife and I moved into a home this past April. It has an Aegean Pool installed in 1996. Even though we have had pools before, this is the first Aegean and is certainly the nicest. We requested to have the pool opened by your service staff, since all pool operations are different. That was my first of many contacts with… I want you to know that she is a major asset to your company. She has excellent customer service skills and an attitude to always want to please the customer. I also wish I could remember all the names of the service personnel that have done other work for us during the past six months, including the installation of a new custom pool cover, but your service staff from your service manager to your field personnel are extremely professional, very polite and are a pleasure to work with. Thank you for operating a great company with wonderful personnel. P. Wade Kyle , Virginia Beach, VA
|
|
|
We just wanted to wish all of you, particularly your pool construction, office and sales staff, a Merry Christmas & Happy New Year! Our pool installation, from sales to walk-thru was the most professional work I have every seen or dealt with. I am looking forward to continuing doing business with your company in the future! Richard Albert, Virginia Beach, VA
|
|
|
Now that the pool installation is complete and all that remains are the final inspections, we would like to express our satisfaction with the pool and thank all that worked on the project for their professionalism and efficiency. A special thanks to our salesperson and the construction manager who have been especially helpful and patient with us. Thank you again. You may count us as satisfied customers and we look forward to a continued relationship with Aegean Pools long into the future. Gladys Miles and Katherine Scanlon, Yorktown, VA
|
|
|
We wish to thank you and your staff for the excellent job you did on our pool. The entire installation group conducted themselves in the utmost professional and courteous manner, which is hard to come by these days. The crew took pride in their workmanship and skills, which is reflected in our finished product. I was very pleased with the construction schedule. The various crews performed each job on or before the dates promised. In my opinion, the communication between your team and our home was excellent. Being in the service industry ourselves, we were very impressed and pleased with the service we received from Aegean Pools. Please accept our sincere thanks for making the quality installation of our pool, a pleasure. Judy and Tom Sarach, Suffolk, VA
|
|
|
Thank you. Through the years our pool has been a place of healing, relaxation, peace, joy… Flo Wolin, Portsmouth
|
|
|
|
My wife and I are extremely pleased with the work produced by your company. Over the years, we have had the opportunity to complete several projects within our home. However, with Aegean Pools we were worry-free from any complications or problems. All of your contractors were extremely professional and highly talented people. All the project managers communicated exceptionally well and followed through on all of their promises. Aegean Pools is a first class company. Best wishes in the future and keep up the excellent work! John and Adrian Day, Norfolk, VA
|
|
|
We write this belated letter to thank your organization for installing our pool last year at our Suffolk property. Without exception, each of your various teams, namely; original excavation, side wall installation, piping and equipment, electrical and pool bottom cement work including the liner installation, worked in a most efficient and professional manner. We wish to make special mention of the tireless effort that … your customer service manager contributed; as without his diligence, we do not believe we would have gained planning permission for our project nor the perfect shape to meet our unique requirements due to the 50 foot “exception” restriction imposed upon us by the authorities. We have recently returned from a five-month stay in the UK; and, therefore, this is our first opportunity to view the completed pool and stone work. It is extremely pleasing when a project of this size is finished and we can say that we would not change anything if starting over. Everyone who has visited us since our return from the UK has been very complimentary about the design and workmanship of the pool. We must not finish this letter with out thanking your after sales service team, who have held our hand since the pool became operational, especially those who carryout the water testing with good humor, efficiency and sound advice. Richard and Mary Ann Bailey, Suffolk, VA
|
|
|
My family recently had a beautiful pool installed by Aegean Pools and I must say that we have been delighted with the result! Your crew did a great job and our backyard now feels like a retreat! Jill Schmeiser, Virginia Beach, VA
|
|
|
My wife and I are very pleased with the level of professionalism that went into installing our pool. All of the crews work was outstanding. In particular, we are very pleased with the help that we received from your construction manager. He always responded to any questions or concerns that we had during construction. We also received outstanding help from our saleslady and your retail store manager. Again, job well done. Bud and Helen Karl, Chesapeake VA
|
|
|
We wanted to take a moment and thank all of you for our wonderful pool! Having an inground pool has always been a dream for us and you have made that dream come true! Your kindness and expertise have been so extraordinary and you have made this process so seamless. We cannot thank you enough for all you have done. We must give a special thanks to our salesman. Thanks for your patience and understanding. You are the greatest. We wish your company great success. With much appreciation, Roy & Kim Gunzelman, Chesapeake, VA
|
|
|
I wanted to let you know how pleased I am with my Aegean pool. I am especially pleased with the great customer service I received from … I work in customer service myself and I expect a lot of others. Your technician was always on time and extremely helpful. He explained the process using simple terms. I thought you should know he is a real asset to your business. Thanks again for all of your hard work. Especially, during this rainy season. Leah Williams, Courtland, VA
|
|
|
I wanted to thank you for all your hard work on our behalf. Our first pool went smooth but this pool was even smoother. Your daily updates were much appreciated and very valuable. All the employees we came into contact were great and very professional. You personally always went above and beyond our expectations and we really appreciated all you did. Sherry Motes, Moyock, NC
|
|
|
...Thank you so very much for your patience and perseverance. You guys are awsome and you are so very appreciated Gerry Smith
|
|
|
...Thank you so much. You have certainly earned my confidence and respect. I try to send all the business I can your way. I don’t know how I “lucked” into you guys, but it has been a blessing. You have earned our business. Thanks again. Paul Clovis
|
|
|
Your crew was on time all the time, very knowledgeable and professional. Kerry Barthlome, Hampton
|
|
|
I do love my pool and the service when getting my water tested. They are a great bunch of people. Shelley Belcher, Virginia Beach
|
|
|
We had a wonderful experience and would recommend your company. Georgette Berryman, Yorktown
|
|
|
I can’t single out any one person. Our experience was exemplary from the initial sales call through construction. Superior service was received throughout the entire process. We never had concerns or questions because everything was explained in detail before it happened. On a scale from 1-10, I don’t think I have ever rated a company in a top two box. Our experience from start to finish and continued support for our pool has been superb. Congratulations Aegean, we give you a 10! Jayn Bozarth, Virginia Beach
|
|
|
I am extremely satisfied with my pool (and installation) and recommend you guys all the time. Eric Bryant, Virginia Beach
|
|
|
We love our pool. It has been a summer enjoyment of ours since it was installed. Dennis Carter, Knotts Island
|
|
|
Linda went above and beyond to help us through the CBPA Board approval process. William Clark Jr
|
|
|
We were impressed by everyone and appreciated how professional everyone was. It was amazing! We love it and have recommended your company to everyone who will talk to us about a pool...took their advice on the stamping and color and absolutely love it! Jim and Pat Cook, Virginia Beach
|
|
|
My family and I are thoroughly enjoying our pool and look forward to many years to follow. We have received numerous compliments on the pool and share our experience with your company with friends... Cris Corey, Suffolk
|
|
|
Everyone has been wonderful. John Costulis, Poquoson
|
|
|
The pool is an excellent product and the sales team was wonderful. The crew was professional and the management team was otstanding. Thanks so much for everything. Eric J. Curry, Chesapeake
|
|
|
Everyone did a spectacular job on our pool. We loved working with Ron when he came to give us his presentation. The computer graphics he used helped us really “see” the pool in our backyard and helped us make our decision on how to orient the pool in our yard...that was a big plus for us! We would definitely recommend Aegean Pools to anyone who asks us of our opinion on the company. We were very pleased with everything from the purchase, construction, to the final touches on our pool! All of the people we came in contact with were very professional. Thank you for doing a spectacular job for us! Wendy and Frank Davenport, Chesapeake
|
|
|
I would recommend Aegean Pools to anyone planning on purchasing a pool. In addition, I have been pleased with the service stuff at the store. They are truly pro’s. Ron was excellent! We took his sound advice and moved forward on his recommendations. We are extremely pleased with all our decisions. John P. Day, III, Norfolk
|
|
|
Ron Williams did an excellent job as sales person and Ron Palmer was an excellent construction manager. Aegean was extremely responsive from the first call all the way through construction. I really like the call at the end of each construction work day to inform us of what was completed and then scheduled for the next day. Mary Clair DeLaura, Chesapeake
|
|
|
The company reputation was most important to me and you should continue to market yourselves as the local industry leader in product/service quality and customer satisfaction. Since a pool is a very expensive decision potential customers go into the decision making process wanting to feel secure that the product and company will meet their expectations for years to come. And, with word of mouth being a VERY important factor in making this kind of decision, preserving your long-term customer care reputation (even if it means giving in to the occasional unreasonable customer request) is paramount to your viability. Also, when I sat down with Linda to talk about why her quote was higher than the others, she had a very good response that meshed with what I say above. She said that when I call Aegean I won't get a voicemail, I'll talk to one of the many long term employees that Aegean has. That Aegean's business location isn't an office front in a strip shopping center but a stand-alone brick and mortar building that Aegean owns. That Aegean has been in business since 1984 and is family run and will still be around 10 or 20 years from now, whenever I may need them. That Aegean didn't get to be this successful by not taking care of their customers. That all of that increases overhead, but translates to satisfied customers. In short, she sold me "peace of mind." And that's what makes sales. Also, she gave me a break on the sq/ft price of the concrete which increased the "good deal" perception of my decision, and made me increase the size of my concrete pour. Please feel free to use me as a reference. Thanks, George George Avram, Virginia Beach
|
|
|
Happy with all. Everything was great! Patrick Dyer, Virginia Beach
|
|
|
From sales, to construction, to start-up and maintenance assistance since, all the individuals at Aegean Pools have been helpful and a pleasure to deal with. Brian Evans, Yorktown
|
|
|
This is the second time we have dealt with Ron Williams (sales) and Ron Palmer (construction manager). The experience the second time was equally as great as the first! Thank you! Again we were extremely delighted with the product and service. John Hamilton, Virginia Beach
|
|
|
It was amazing how each step was on time as planned. That is so rare with construction. My husband and I as well as our friends, just love our pool. I would highly recommend Aegean Pools. Melissa Hanson, Virginia Beach
|
|
|
All of the people associated with Aegean Pools have been personable and professional. You obviously do an outstanding job recruiting and training your employees. David Hawkins, Chesapeake
|
|
|
All I can say is it was a pleasure dealing with your company. Thanks! Robert and Dawn Hess, Suffolk
|
|
|
The man who actually dug the pool with the excavator was outstanding. He was so professional and good at what he did. I would also like to recognize Ron Palmer. He did a great job at keeping us informed and making sure we knew what was going on at all times. Jeff LeMoyne did a great job with our stamped concrete. It is beautiful! We chose Aegean for a number of reasons. First of all, we interviewed several people who had had pools built, and everyone who had worked with Aegean had good things to say. In addition, of the pool companies we researched, Aegean had the best reputation. Secondly, we were dealing with the CBPA, and Aegean was well-versed in what needed to happen for us to pass that inspection. We also appreciated that Aegean had a specialist for each step of the pool-building process. That helped instill confidence that the best people were doing their respective best with regard to our pool. We also liked that the process was done in a quick but professional manner. We were swimming a mere two-to-three weeks after the pool was dug. We have appreciated Aegean's responsiveness to problems that we have had with our pump this year. They were quick to come out and honor the warranty. We would recommend Aegean and only Aegean for pool-building! Rochelle Heron, Virginia Beach
|
|
|
The entire process was very streamlined and the pool installation exceeded my expectations. Everyone was on time and I was kept in the loop throughout the construction of the pool. I appreciated the nightly summary of what was done that day and the plans for the next day. I am a very satisfied costumer. Scott Higgins, Chesapeake
|
|
|
|
Ground Crew, Bill has a whatever we need to do attitude. Rico has been a big help trouble shooting things over the phone. Concrete guys, very professional. Brick Guy Steve, Excellent work as well. Dave Hollander, Suffolk
|
|
|
All employees have been very helpful and professional. We are very pleased with our pool. Russell Johnson, Chesapeake
|
|
|
I,ve been happy with everyone I have dealt with from your company. Daniel Kelley, Hampton
|
|
|
Everyone was great but the Concrete personnel were the best! Friendly, helpful, respectful above and beyond. They were there on the hottest of days doing hard labor and always had a good attitude. Many thanks to Jeff and his outstanding crew. Betty and the other girls in the office were always polite and helpful. We appreciate working with true professionals and are glad we chose Aegean. Price and reputation are important but sometimes just the smallest details make a difference when selecting a company for an investment such as a pool. We have recommended Aegean to many of our friends who have or are now planning to construct their pool with your company. Thanks. Michelle King, Virginia Beach
|
|
|
The installation was performed in a timely manner. The crew was very courteous and neat. Michael Kokorelis, Yorktown
|
|
|
The whole crew from the start to finish has been great. I like the way they worked with mycontractors building a garage at the same time. They did a great job. I was very pleased. The salesman was great and got me everything I wanted and needed. But now that my niece and nephew are here for the summer they were asking how come we didn’t get a slide. Paul Kuffel, South Mills
|
|
|
We recommend you to anyone looking to put in a pool. Margaret Loudon, Chesapeake
|
|
|
The pool has been great! We recently had to replace the pump and the company honored the warranty with no problem. Michele Martin, Chesapeake
|
|
|
Linda Underwood was exceptional! She did not put any pressure on us but gave us all the information we needed to make our decision. Una MCConnaughy, Virginia Beach
|
|
|
We hired Aegean because we heard they were the best at installing in our area where flooding is prevalent. We have been extremely pleased with Aegean. We have had some issues with our motors on our pumps. Aegean has come out and fixed them every time without any hassle or additional cost. Aegean is prompt in resolving our issues and they have been willing to make additional trips out to take care of items that many other companies might have charged additional fees for --at the expense of a good client relationship. I have always felt like Aegean's intention was to deliver a quality job, quality equipment, and quality service. They did not spend time pointing fingers at my builder or others...they were accountable, prompt, knowledgeable, and easy to do business with...we use them to close and open the pool as well as clean the filters once per year. I am very pleased. Jamie McDevitt, Poquoson
|
|
|
WE LOVE our new pool!! It has given us the family time we were hoping for. Working with everyone with Aegean was so easy and the end result is perfect! We have recommended Aegean to everyone considering a new pool. Nicole Moritz, Virginia Beach
|
|
|
Your construction crew is excellent run under the supervision of Ron Palmer. Always on time and having great knowledge and understanding of what they were doing. The follow up calls and scheduling by Mr Palmer gave us great peace of mind knowing we were dealing with a first rate company. I would recommend your company to anyone in the market and feel confident that you would do a great job. John Mungo, Toano
|
|
|
Bill was very helpful all the way through. I recommended Aegean Pools to a neighbor who also had a pool installed. Tonita Nolker, Poquoson
|
|
|
Both my wife and I have enjoyed the pool. We also use your services to open and close the pool. John Overholt, Virginia Beach
|
|
|
Aegean is always very helpful when I call with questions. We are enjoying the pool very much. Penny Pate, Moyock
|
|
|
I believe everyone should be recognized because all the guys that worked on my pool worked well together. Polite and respectful. Liked the calls every evening with the updates of that day’s work and what was expected the following day. Bessie Piperides, Chesapeake
|
|
|
All personnel were good and helpful but Ron Williams was exceptional! R.Daniel Plott, Chesapeake
|
|
|
Our construction manager was excellent with keeping us informed daily about progress wit phone calls. David and Lisa Rath, Suffolk
|
|
|
Ron Williams is simply an outstanding salesperson. No games and straight to the point. He is invaluable to your organization. A side note of thanks to Heather (Service department) as well. She is always helpful. Ted Sakis Jr., Virginia Beach
|
|
|
I chose your company to build my third pool in this area because a previous neighbor used you and I was really impressed with the job compared to mine... Larry Sanders, Smithfield
|
|
|
Ron Palmer's crew was friendly, informed, trustworthy and professional from start to finish!! We heard that putting a pool in is an extremely nerve-racking experience, but on the contrary, it was easy and calm because I never had to ask anything or oversee any phase of it. Your crew and project manager was there waiting for me before I could even have a worry! Your company should be the model for all other contractors on how to deliver product and service to a paying customer!! Gregory Schmeiser, Virginia Beach
|
|
|
I was completely satisfied with everyone I dealt with within your company. Charlie Sheely, Chesapeake
|
|
|
The entire experience was by far above and beyond anything that I could have expected!! We absolutely LOVE our new pool! Thank you so much for everything! :) Robyn Spencer, Virginia Beach
|
|
|
We really like having an in-ground pool in our back yard. Our friends also like spending time with us. The installation process was fairly easy and clean-up was excellent. We would easily recommend Aegean Pools to anyone seeking to have a pool installed. Luther Stallings, Virginia Beach
|
|
|
It wouldn't be fair to single out one particular person or crew that was involved in the construction and installation of our pool. From breaking ground to the final inspection the Aegean team was courteous to our family and considerate that their work site was still our home...thanks for a great experience! Bob Stockman, Chesapeake
|
|
|
All of your crews were courteos,hard working and professional. Your company by far is the most professional contractor I have dealt with since our move to Virginia.My wife and I could not be happier with the pool construction and completion. Each crew was excellent.We have no complaints whatsoever. The daily phone calls to advise us of what is next were very helpful. Dennis Tackett, Virginia Beach
|
|
|
We love our in-ground fiberglass pool and use it daily. The care and maintenance could not be easier especially with our Hayward pool cleaner robot thing. We just call him "Hayward our pool guy" Everything about dealing with Aegean has been first class and top-notch. We live about an 1 1/2 hours away yet we'll drive to Aegean occasionally for water testing OR I'll have it tested locally and then call the Aegean staff with the numbers and they'll tell me exactly what we need to do. Not ONCE in 3 years have we EVER had an issue with our water being anything other than crystal clear...so we trust them implicitly. We highly recommend Aegean and cannot say enough about them. Chris and Debbie Thomas, Hayes
|
|
|
Everyone we worked with were very pleasant and knowledgeable. Aegean was a excellent contractor to deal with. You get what you apy for. They did what they said they would do when they said they would do it. Knowledgeable people in every department. Good customer care and quality. Dan Villani, Virginia Beach
|
|
|
All the employees are very helpful and courteous. Your company knows the meaning of customer service! We love our pool!! Mark and Harriet West, Chesapeake
|
|
|
The construction process was well explained and all the crews were professional. Richard Wheeler, Yorktown
|
|
|
We felt very comfortable dealing with everyone at Aegean. Dean and Becky Wirsching, Smithfield
|
|
|
Hard to single out just one person. We are impressed and totally satisfied with everyone we came in contact with from day one. Keep up the great work... Donald Woolever, Hampton
|
|
|
All the construction crews and maintenance teams deserve recognition...we have been extremely pleased and happy with everyone associated with Aegean Pools. Paul Griffith, Moyock
|
|
|
Overall we are satisfied with our pool and experience with Aegean. Mathew Leclair, Virginia Beach
|
|
|
Actually, the whole process was a rewarding one. All of the staff are fabulous. Michael King, Carrollton
|
|
|
It is very hard to single out one individual over another one. Everyone that I had dealings with was great. After the pool has been installed and I had a question, everyone was helpful and my questions were answered in a timely manner. I would not and have not hesitated to recommend Aegean to my friends. Joseph Hubbard, Elizabeth City
|
|
|
I really enjoy my pool. The walkway around the pool looks great too. Christina Henderson, Suffolk
|
|
|
Ron Williams was very helpful and low-pressure. He worked with me until I got exactly what I wanted. Kaye Darone, Yorktown
|
|
|
Ron, our salesperson, was wonderful. Not only did he come to our home on more than one occasion to answer our endless questions, he helped us design the perfect pool for our yard. He knew we were talking to three other companies in addition to Aegean, but he was never pushy and always seemed to have our best interest in mind. I thought it was commendable that he NEVER spoke poorly of any other company and let Aegean stand on its own merit. Without a doubt, we would recommend Aegean Pools and the system we've put in place. Laura Carmichael, Suffolk
|
|
|
We love our pool and were impressed with the sales and construction representatives. Charlotte Miller, Chesapeake
|
|
|
Everyone is very helpful whenever I call or come in to the store. Gene Lille, Smithfield
|
|
|
The whole team were excellent. Starting with our salesman Bill, Steve the crane operator, Bill the bobcat operator, really the whole team. It was very well organized. Also I should mention the concrete crew who were also excellent. Mark and his crew can't be beat. Ken Davis, Norfolk
|
|
|
Your pool installation group was very good and listened to any concerns I had. Lester Perez-Daple, Yorktown
|
|
|
Bill was the reason we chose Aegean. He came and explained the pool construction and was very professional and helpful. He still will check in with us to see if all is going well. He is awesome! Ron Palmer did a great job communicating while construction was going on and was very helpful. I work at a school and come in contact with a lot of people. I’ve always recommended Aegean and will continue to do so. Karen & Issam Abi-Saab, Newport News
|
|
|
Bill Fearns deserves special recognition. He is the main reason we used Aegean. He is very real, honest, dependable and easy to work with. He does what he says he will do and in a timely fashion. He is an expert in his field, knows his product, explains everything well and follows through. Frank Johnston, Suffolk
|
|
|
We couldn't be happier with our service from Aegean and would highly recommend your company. The service we have gotten for water testing as well as supply needs has been top notch as well. Thank You. Joseph George, Chesapeake
|
|
|
Linda really helped us pick out the perfect pool for our home, usage and budget. She was always available and spent time answering all our questions. She gave excellent recommendations for the pool features and upgrades that would benefit us the most. She is a professional and a wonderful person to work with. The entire process was great... from sales to installation. Peg Seriani, Chesapeake
|
|
|
Every crew from the crew that dug the hole to the concrete crew was fantastic! We really appreciated the way Ron called the night before something was to happen the next day. This helped us to be aware of the process and what to expect! Donna Eller, Chesapeake
|
|
|
Bill Fearn was Excellent, as well as Ron the coordinator. All the Aegean personel from the guys digging the beginning hole, to the guys building the walls, to the concrete people---were ALL pleasant, professional, answered any of my many questions about the process, and worked with amazing precision and kept the site very clean and organized in the entire process!! My neighbors that are currently POOL-LESS were daily coming over checking the entire process. They were quite impressed, with witnessing the emergence of the swimming pool. Have your homeowner have extra business cards for your salesman so they may hand them out to inquiring neighbors and friends. You will most definitely be receiving calls when they are ready for their pools! Thanks again!! Paige Elizabeth Ray, Virginia Beach
|
|
|
Our salesperson, Ron, was very accomodating to our needs when we first started our relationship. He took the time and effort to answer all of our questions and didn't rush us into making a decision. Overall experience has been wonderful...Field teams that have come out have been very professional and accommodating - answering all of our questions about pool operations. Eric Legaspi, Chesapeake
|
|
|
Ron Palmer (the construction manager) was outstanding. He always kept us informed about the status of construction. Louis Gundlach, Chesapeake
|
|
|
Ron Williams spend all the time with me so that I could end up with a pool I really loved. He spent countless hours designing and listening to me describe what I wanted and never got frustrated with me. Dorri Auten, Chesapeake
|
|
|
All the people that we have dealt with at Aegean have been fabulous. Maria & Chris Jackson, Virginia Beach
|
|
|
All that were involved in the construction of the pool did a great job Robert Dorsey, Moyock
|
|
|
Ron Williams did an excellent job representing the company and Aegean's products. Very willing to return our phone call even after his portion of the sale/install was complete. Steve Brackett, Virginia Beach
|
|
|
Ron Williams and Ron Palmer did a fantastic job. You have wonderful customer service. I would recommend your company to everyone! Sal Iaquinto, Virginia Beach
|
|
|
It is difficult to single out one member of any of the crews that installed our pool. We were extremely impressed starting from day one of construction to the finishing touches. We're not sure where you find such motivated and conscientious employees, but you've definitely figured out how to get the job done the right way. It has been a pleasure working with Aegean Pools. We weren't sure what to expect during the installation process, but we couldn't have been more satisfied. From pool layout to excavation to liner installation to pool decking, each step in the process went as planned. The daily updates from the construction manager were helpful and kept us involved and fully informed. Not only was Aegean on time, but often beat their own tight deadlines. Thanks for a great backyard vacation. Eric Sturgill, Smithfield
|
|
|
Our pool installation, from sales to walkthrough was the most professional work I have ever seen or dealt with. I am looking forward to continuing doing business with your company in the future. Richard Albert, Virginia Beach
|
|
|
All of Aegen's field people were all very nice and respectful. jJohn Wright, Virginia Beach
|
|
|
Ron Williams and Ron Palmer were both a delight to work with. Very professional, informative, willing to take time to explain details. Dave Bolcar, Yorktown
|
|
|
Communication during the entire project was outstanding. Mathew Mattocks, Virginia Beach
|
|
|
What a pleasure it has been working with Aegean Pools. We would not hesitate to recommend and have already! From the salesman Ron Williams to Ron Palmer who was so good about keeping us updated to the guys in the field. Everyone was so friendly and helpful. What an awesome experience. We have had a inground pool installed before but i can assure you it was not as pleasant. We are very excited and can't wait for next summer!!! The Cotterell's Kathy Cotterell, Chesapeake
|
|
|
Everyone we dealt with were great. You guys were very responsive and answered all of our questions. I particularly liked how Ron Palmer called every day to let us know what happened that day and what would happen the next. Hugh Middleton, Virginia Beach
|
|
|
What a wonderful experience, we were able to swim in our pool two weeks after the installation had begun. Wish had done it sooner! Diane Portlock, Chesapeake
|
|
|
Mr. Ron Williams, Mr. Ron Palmer and Bill all were extremly thoughtful, helpful and eager to come the distance to our site and ease our minds over many many questions we had. Alice Scott, Ivor
|
|
|
I absolutely couldn't believe that we had such a great experience from start to finish. From Bill . . . to Ron . . . to each person in between, everyone deserves special recognition. I'd like to say that the nightly phone calls from Ron during the initial construction phase indicating the work that was done and will be done next was phenomenal. Don't stop that! Graham Wilson, Poquoson
|
|
|
...Ron Williams, our salesman, who was very willing to give me anything I needed to validate that Aegaen was the best company for pools, even customer names that had a problem, and how Aegean handled it. Also Ron Palmer, who always returned our telephone calls on every little thing we asked (even though Ron Williams told us about it earlier as well as leaving a schedule of what was to be done). I guess we just wanted that personal service which Ron always provided even during the off hours. Vicki and Larry Blett, Virginia Beach
|
|
|
Ron Palmer, Bill Fearns and a host of other workers (deserve special recignition) We were on vacation for one week while the pool lining was installed. During this time the pool was also filled. Ron Palmer assured us all would be completed upon our return home. He called us practically every day,informing us of each step of the process. Surely enough by the time we arrived back in Va. all work was performed as promised. Gary Jaworski, Williamsburg
|
|
|
There was a mix up with the salt levels where the house down the street received extra salt and we received none. Appreciate the effort from the field crew that came out on Labor Day to put salt in our pool. It was much appreciated! Jason Morris, Chesapeake
|
|
|
Ron Williams is an EXCELLENT salesman. Very friendly and knowledgable, but not pushy. He was one of the reasons we decided to go with Aegean. Your company has been EXCELLENT!!!! We have absolutely no complaints. I love the daily phone calls during construction to explain what was done and what was happening next. Also, the phone calls to check on how we were doing with the new pool were great! I would highly recommend your company to anyone looking for a new pool! Tawnya Reynolds, Chesapeake
|
|
|
Every crew that came was excellent. They were all very courteous and helpful and answered all our questions. The crew that came to grade the yard did go above and beyond and helped haul away some debris and items that would have been very difficult for us to get rid of so we really appreciate that. We will certainly recommend your company to anyone interested in getting a pool. Kelly and Gay Batton, Virginia Beach
|
|
|
Ron Williams was fabulous during the entire design/ planning phase for the pool. We have a modified lagoon pool with stairs, swimout in the diving area and dual waterfall. The pool is wonderful and we have used it spring, summer and fall. We plan to keep it open year round as we love to look out at the pool in the back yard. We love our pool and Aegean did a wonderful job with the design and construction! Matthew McNally, Chesapeake
|
|
|
Outstanding experience! Just wish the weather wasn’t so cold. Can’t wait to enjoy the pool in the summer! Jerrod Morgan, Chesapeake
|
|
|
|
We were the recipients of courtesy and cooperation from the point of sale through construction and then on to completion. We had water problems and need for multiple repairs. Everything was done to address our unexpected problems immediately. The repairs were done within a reasonable amount of time. We continue to recommend your company to friends and would select Aegean Pools again and again ourselves Mr. & Mrs. Lou Edelstein, Portsmouth
|
|
|
|
Everyone was great. Alrready sold you another pool on recommendation. Marc Gallant, Gloucester
|
|
|
|
Ron Palmer was great to work with. He called to update us all the time throughout the construction process. All of the Aegean personnel were very easy to work with. Phil and Robin Guilfoyle, Virginia Beach
|
|
|
|
Everyone we've dealt with throughout the whole process deserves recognition - they've been great. Outstanding service! Our grandkids can't wait for the weather to warm-up so they can start using the pool. Edward Coryell, Chesapeake
|
|
|
|
We hold your company in the highest regard as far as customer service goes. The pool exceeds our expectations but what impressed us most was the customer service you provided. Congratulations on a job well done! Steph & Barb Bass, Virginia Beach
|
|
|
|
Just wanted to drop a line to say “thank you” for such a pleasant experience with putting in our new pool. I certainly appreciate as well as my husband Mike the personal service we have received from Ron Palmer calling almost nightly to update us to Betty keeping us straight on the billing end. This is not our first pool as you know, but by far the best!!!! We will certainly highly recommend your company to anyone in the market for a pool. Thanks Kathy & Mike Cotterell, Chesapeake
|
|
|
|
Ron Williams is an OUTSTANDING salesperson and Ron Palmer is a fine addition to your team. Ted Sakis, Virginia Beach
|
|
|
|
The entire crew did an outstanding job. I’m very pleased with the construction of the pool. All of the different crews did execellent work and were very informative about the work they were doing. Ron would call everynight and give updates to let you know what was done and what the next step would be. I would highly recommend the company to any of my friends that wanted a pool installed. Jeff Simpson, Elizabeth City
|
|
|
|
Betty, Ron and Bill were excellent through every step of the process. Each of the crews that worked on the job were top shelf....very professional...Second pool I've purchased from Aegean. Strong company reputation with superior installation. There is no other pool company in Hampton Roads that can compare to Aegean. Really appreciate the quality workmanship! Rich Riker, Virginia Beach
|
|
|
|
Great experience purchasing pool....painless!! It was very easy and no pressure. I was expecting it to be like buying a car. It literally took about 30 min and it was done..very pleasant and actually fun process! Thanks Bill! The pool is awesome. Great job on construction quality!...Great value for the pproduct!! Very impressed! Scott Bobrow, Kitty Hawk
|
|
|
all the crews were excellent, of special note I remember how good everything looked when the final grading was done. We like they way Travis handles customers. We liked how smooth the concrete underneath the liner was trowled out. Cindy & Wayne Middleton, Virginia Beach
|
|
|
Ron Palmer and Betty were always excellent.Agean has the reputation as the "go to" pool builder in the Riversedge community. Its a reputation well deserved. Ed Gibbons, Moyock
|
|
|
Bill Fearns is the most courteous and professional sales person that we have ever dealt with. My wife and I are extremely pleased with our new pool. It was a pleasure dealing with Aegean’s entire staff. Bill was extremely helpful in helping us select our pool. He was there with us through the entire installation. All of Aegean’s employees were very helpful, courteous, friendly and professional. My Wife and I love our new pool and highly recommend Aegean to all of our friends. Ellis Butt, Portsmouth
|
|
|
Everybody from the owners, salesman and the construction crew deserve special recognition. It is hard to find a company that perform in this kind of level, one word excellent. I am a general contractor servicing the Tidewater Area for the last 30 years, I have worked with a lot of companies (suppliers/subcontractors) in our area and Aegean Pools are one of the best companies I have worked with. Pete Makris, Chesapeake
|
|
|
Every one on the "crew" including liner installation, concrete, construction were great to work with. We appreciated the calls from Ron Palmer letting us know what took place during the construction phase. Dennis Williamson, Chesapeake
|
|
|
Our pool installation exceeded our expectations - Aegean is clearly a world-class complany whose focus on customer support is truly impressive. All teams were professional, informative, well trained, and hard working - we couldn't be more pleased. Thank You. Michael Signorelli, Chesapeake
|
|
|
Ron Williams sold us on Aegean, but everyone we worked with was first class. I'm sure you have many great people at Aegean; however, the ones that we've worked with directly are the only ones on which we could provide comments. First, Ron Williams was the consumate professional salesperson and convinced us that Aegean was the company with which we should work. Your installation crew led by Ron Palmer also did a great job. Finally, a gentleman named Bryan on your service team was very helpful during a follow-up service call. As I noted above, my wife and I are very pleased with Aegean and would not hesitate to recommend your company to anyone considering a pool. Larry W. Davenport, Virginia Beach
|
|
|
I feel like Aegean was a great choice. Linda was fantastic. She was helpful throughout the process. Kevin Heyman, Yorktown
|
|
|
Across the board, the entire team exceeded our expectations. For such a major construction project, the entire process was extremely enjoyable! Aegean Pools kept to the proposed schedules and most importantly, your communication during the build was excellent. We were always informed and our questions were answered promptly and in full. Thank you for a great experience and a wonderful finished product! Daniel & Melissa George, Virginia Beach
|
|
|
Ron did a great job keeping us informed and Linda was a great salesperson. Overall the job went very well. The only thing that would have been better is the communication between the concrete and grading personnel. When plans changed in pouring the concrete and grading the yard and putting down topsoil, nobody called us, we had to call the company for an update. Andrew Rinchetti, Virginia Beach
|
|
|
Very good product and service (wish I could say the about the guy I hired to do my fence) keep up the good work... My family and all my friends love the final product and I definitely recommend you guys and I believe one of my friends has already contacted one of your sales rep. Timothy Collins, Chesapeake
|
|
|
Everyone was great. From our salesperson Linda (who explained EVERYTHING!) to Ron (who was always in contact with us!) to all the crews. The only suggestion I would make would be to make the directions on maintenance a little clearer. For those of us who have never had a pool, a step by step video would be very helpful. Patrick and Patricia Robertson, Virginia Beach
|
|
|
The entire construction crew was very efficient and professional. When Ron Palmer said the crew would be out on a certain date and time, they were there. Not once did they not show up, or show up late. Even though Aegean is a very busy company, I always felt like I was the only customer they were working with. Jessi and I greatly appreciat all of the hard work done by everyone involved. Thanks for our new pool!! Mike and Jessi Thomas, Chesapeake
|
|
|
We thought all of the workers associated with your company were terrific and we are so happy with our pool. It turned out just exactly as we wanted, maybe even a little bit better! Ron Palmer was very helpful and a good communicator. Mark with the stamped concrete company was very helpful in helping us design a perfect pool surround. JoAnn Hall, Smithfield
|
|
|
There were several individuals that warrant special recognition. Steve (person digging pool hole) was exceptional...very polite and informative about the process. I asked Steve to put some of the dirt in a specific area of my yard and he politely told me that it's not the type dirt needed. Steve also took time to educate me on filling the bottom of the pool hole. All in all Steve did a great job and that simply made me feel confident about the construction of my pool. Linda and Ron were both extremely polite and never once acted like they did not want to answer my questions or concerns. Please keep in mind I ask lots of questions. Thanks for your patience! Keith W. Rowles, Franklin
|
|
|
I am totally impressed with Aegean's worker bees, what a great staff. Hand holding information at every step, returns all calls, on time with efficient and curteous people. I have and will continue to recommend you guys. Thanks so much for a GREAT job! Marbara Morris, Suffolk
|
|
|
All personal acted in a professional manner. Although, I must add that Betty was exceptional. Rick Johnson, Suffolk
|
|
|
The entire construction crew were very professional and respectful to our property. Thanks. Joseph & Pamela Stark, Suffolk
|
|
|
The guys that poured the concrete were extremely helpful getting the right deck design for our unique side sloping backyard arrangement. The guy that dug the hole was an artist with heavy machinery - very impressive. All crews were very good. Mike & Kim Connell, Williamsburg
|
|
|
Ron Palmer always returned calls and took care of our concerns. Richard Waters, Suffolk
|
|
|
Linda in sales is extremely responsive, always available, willing to go the extra mile! Suffolk Pramod Malik, Suffolk
|
|
|
Every crew did an excellant job,The one person that amazed me was Steve on the excavator,working in such a small area between the houses, he had great control. John & Kerri Ulmer, Newport News
|
|
|
The overall service adn product was excellent. We recieved calls from Ron every night which was great. All the crew members who came to the house were friendly and professional. Gabriella and Thomas Miller, Chesapeake
|
|
|
I feel the pool was installed in a timely manner and everyone was very professional Daton Matthews, South Mills
|
|
|
Everyone at Aegean that we have had the pleasure of having contact with has far exceeded our expectations; from our first contact with the salesman, Ron, who answered all our questions however small, to the courteous and friendly staff in your showroom who remembered our names on our second visit. We were constantly kept up to date daily with construction progess and what to expect next. It has been a pleasure working with Aegean. We have recommended you to our friends and neighbors and will continue to do so. Our new pool is the best addition we have made. Thanks, Aegean! Sherry Baier, Virginia Beach
|
|
|
All crews were amiable and easy to work with, but Bill and his excavation and grading crew were especially helpful with the small details that can make or break a successful job. They made sure that I was satisfied with their work and went the extra mile when they didn't have to. Got off to a good start with Ron Williams finding solutions to our unique pool location problem. Information flow throughout the job from Ron Palmer was exceptional and appreciated. Robert J. Nicolosi, Virginia Beach
|
|
|
Throughout the purchase of our pool, we were very impressed at every level. I have (5) years of previous pool constrution experience and was very familiar with the process. I was very impressed with everyone. Their professionalism, knowledge and experience was impressive.The cliche "You get what you pay for" can't be emphasized enough and we have no doubt we got our money's worth. There are about (25) pools in our development and I will put our pool up against any other as the nicest pool in the developement. We were also very pleased with Ron Palmer...very helpful and responsive. And finally, we are so glad we spent the extra money on the "Stamped Concrete" as it sets the standard for back yard retreats...Great Job and thanks to everyone at Aegean Keith C. Kaufman, Suffolk
|
|
|
Bill Ferns has exceeding my expectations! Very knowledgeable, helpful, and always there to help with anything. We are so happy with our pool and backyard. We only got to enjoy it for about a month this season but are looking forward to next summer. Bill, Ron, and all of the Aegean Pool crew maintained great customer service. We could not be more happy ! Heather Albritton, Virginia Beach
|
|
|
Everyone we've dealt with from beginning to end has been friendly and knowledgeable. From day one every specialized team has been great to work with. It's nice to see a large company be so hands on and caring. I was especially impressed with the concern shown before and after hurricane Irene as we were still under construction. We were called with specific things to do and watch out for during the hurricane and a couple of guys came by the day after to check on the pool and make sure everything was OK. I come home for lunch every day and I can't remember how many times some of the staff dropped by just to make sure everything was coming along well. That's amazing service. The only delays experienced were related to weather. We have only been able to use the pool a few times as it went in at the end of the season but it is great and I'm sure we will be in there every day next year. Skip & Donna Brashears, Virginia Beach
|
|
|
We felt comfortable with all of the teams. They all did their jobs very well and to our satisfaction. Dave & Jaynie Carlson, Virginia Beach
|
|
|
Linda and Ron were absolutely great throughout the entire process. Brian Evick, Virginia Beach
|
|
|
Everyone from our sales agent to the guys who were the last to leave....everyone was SO professional, and had the upmost respect, not only for us, but for their final product. The entire staff and crews are AWESOME! Aegean could certainly teach many companies today the importance of customer service and treating people with respect. We were truly honored to have the Aegean family come into our home and make us feel like a part of their family. You guys ROCK!!!!! For now there is absolutely nothing we would change in our experience with Aegean and will recommend your company to anyone who will listen. Bill and Candie Arnold, Virginia Beach
|
|
|
Everyone was excellent at what part they had in the construction of the pool. The first to the last person. The sales rep. she was excellent and left us feeling confortable and was very knowledgeable.The turnkey aspect of the installation was stressed by the sales rep and was the key factor in picking your company over competitors. Richard & Diane Bennett, Chesapeake
|
|
|
All of the persons who we dealt with during the pool purchase and construction were excellent. Bill from sales, the construction team, and Ron who provided us with excellent service. Their professionalism and customer service skills were outstanding and made the pool purchase a pleasant experience. Richard Buonfigli, Suffolk
|
|
|
Judi and I are very happy with both the final product and the professionalism displayed during the entire evolution. Near the end of the pool construction, water had been added and the next step was to pour concrete, we suffered a setback when a tree fell into the pool. During the repairs, my wife asked one of your personnel how things were looking, and she got a sarcastic answer back, "It looks like a tree fell in the pool." This was the only blemish on an otherwise highly professional team. While the comment may have been intended to be funny, it brought a feeling that Aegean was becoming a sub-par contractor that fell into the same catagory as our landscape and fence contractors. Fortunately, that wasn't the case and this is the last time we will ever mention this incident. As stated, we would highly recommend Aegean to our friends and neighbors. Michael & Judith Yoast, Chesapeake
|
|
|
Would be better, if possible, to get more than one day notice when customer is needed at the house. Overall, we are very happy with the way the way the new pool turned out. Very attractive and looking forwardtoSpring Dick and Cathy Carlsen, Virginia Beach
|
|
|
Ron our construction manager was very informative and helpful during the construction process. Ron also provided a very detailed and informative description of our equipment and pool operation. From the knowledge of the sales team to the personal attention from the construction crew and in store personnel Aegean Pools did a tremendous job creating our family pool. We are looking forward to years of enjoyment from our new pool Jed Engel, Yorktown
|
|
|
Everyone we worked with was very professional and on schedule as promised. Kenny on the crew was especially helpful during construction and always kept us up to date on site conditions. Also, Steve I believe his name was, the equipment operator excavating the hole, was amazing. We had very tight quarters with our house and decking. When I saw him operate the equipment from the first moment when construction started, I was at ease, what experience! We were also very pleased with the concrete crew. They were very friendly and detail oriented with all aspects of the concrete work and design and we appreciate their quality of work. We are very pleased with how the project was performed, especially everyone involved on the construction crew. You just don't see this kind of professionalism, attention to detail (now matter how small) and genuine concern/courtesy for the homeowners overall satisfaction. Even with the challenges of Hurricane Irene, your crew made certain everything was 100%. After completion of the pool, your crew left the jobsite in an amazing, clean state. Bill Fearns arranged final top soil and grading quickly which allowed us to get our fencing and landscaping quickly restablished in the fall. Linda Wade,Chesapeake
|
|
|
I felt at ease when dealing with Ron Williams. Very knowledgeable and a genuine guy. I like to do business with people I trust and he seemed to have that quality. I can't really say much else about the pool because it is still in the early stages and we haven't got in it yet. But it looks great and hope to have any questions answered by the staff with Aegean. Gregory Johnston, Virginia Beach
|
|
|
All of the construction and field personnel were exceptional! Jen Ryan, Virginia Beach
|