All of us at Aegean Pools appreciate your kind words and are humbled by them. It makes our job a lot more rewarding and makes us try even harder to give you the quality you deserve.
From start to finish, our experience with Aegean was outstanding. Each step was outlined clearly, with terrific communication. It was a very smooth process and we love out pool!
Michael Uhler, Virginia Beach, VA
Every person from the start, Ron Williams to finish, Ron Palmer was outstanding. Every single person in construction had a great attitude, worked hard, and was pleasant to be around. It is obvious the owners care about their employees. The best construction company I have ever worked with in Hampton Roads. Aegean is a model corporation for others to follow. I highly recommend them.
Bob Sneath, Yorktown, VA
I am so happy I selected this Company to install my pool. There was never a question too small for them to return my call or come to the home and help me. The maintenance is so easy.
Mr. & Mrs. Robert Turner, Norfolk, VA
…did an outstanding job. Our third pool and the least trouble yet. GREAT JOB!
Gregg Kubu, Virginia Beach, VA
Everything was very professional. Steve Boyette, Suffolk, VA Have enjoyed my association with Aegean.
Philip Boykin, Grafton, VA
... should be very proud of himself and his employees for the excellent job performed in our backyard. We could not be happier. Thank you again.
Richard Kingsbury, Virginia Beach, VA
I have recommended Aegean Pools to friends and would do so to anybody.
Tyrus Woodard, Poquoson, VA
We are very pleased with all people concerned in the installation of the pool. They were quiet, courteous, fast and had everything under control. You have our permission to use our name as a reference.
Melvin and Elaine Cochran, Chesapeake, VA
What a pleasure it has been working with Aegean. You and your crews have been such a delight to know. Your staff, as well, has always been courteous and caring. Even when I was calling 10 times a day. Somehow, you managed to walk me through each step along the way and assure me that everything was under control. The professionalism shown by you and yours has restored my faith in the business world. So many times in the past, we have been disappointed with work we have commissioned, but not this time. Your operation has been first class all the way. Aegean has far exceeded our expectations and we couldn’t be happier with our new pool. Thanks so much for your advise…Thanks so much for showing up when you said you would…Thanks so much for taking care of the extras…Thanks so much for being kind when I was difficult…Thanks so much for handling all the details…And thanks so much for making us feel that we were important to you.
Mike and Marsha Fink, Portsmouth, VA
We have just completed our third summer with our in-ground pool. We wanted to take this opportunity to thank you and your entire company for helping to make our summers more enjoyable. Each person that we dealt with in your company was very professional and courteous. We have highly recommended your company to all of our friends that have even thought about a pool.
Michael and Brenda Price, Grafton, VA
Just wanted to let you know we appreciate the job you did on our pool. We have had friends who got pools elsewhere… I would very much recommend Aegean Pools. You follow-up to make sure the customer is pleased.
Kenneth Meyerhoffer, Virginia Beach, VA
I’ve never been so pleased with the way you’re company has treated me as a customer. Your guys are great.
Cathy Chinn, Chesapeake, VA
We’re pleased thus far with the pool and appreciate the management and responsiveness. It’s exciting watching our dream backyard materialize. You were right when you said “It’s going to be all pool out here..” and we like it.
Bob Gradel, Virginia Beach, VA
We are all enjoying the beautiful pool. Thank you very much for your kind and personal support. You have a great team of folks working for you and the final project is just beautiful and a reflection of your professionalism. Thank you again.
Cindy, Michael and Alex Karayiannis, Virginia Beach, VA
My wife and I moved into a home this past April. It has an Aegean Pool installed in 1996. Even though we have had pools before, this is the first Aegean and is certainly the nicest. We requested to have the pool opened by your service staff, since all pool operations are different. That was my first of many contacts with… I want you to know that she is a major asset to your company. She has excellent customer service skills and an attitude to always want to please the customer. I also wish I could remember all the names of the service personnel that have done other work for us during the past six months, including the installation of a new custom pool cover, but your service staff from your service manager to your field personnel are extremely professional, very polite and are a pleasure to work with. Thank you for operating a great company with wonderful personnel.
P. Wade Kyle , Virginia Beach, VA
We just wanted to wish all of you, particularly your pool construction, office and sales staff, a Merry Christmas & Happy New Year! Our pool installation, from sales to walk-thru was the most professional work I have every seen or dealt with. I am looking forward to continuing doing business with your company in the future!
Richard Albert, Virginia Beach, VA
Now that the pool installation is complete and all that remains are the final inspections, we would like to express our satisfaction with the pool and thank all that worked on the project for their professionalism and efficiency. A special thanks to our salesperson and the construction manager who have been especially helpful and patient with us. Thank you again. You may count us as satisfied customers and we look forward to a continued relationship with Aegean Pools long into the future. Gladys Miles and Katherine Scanlon, Yorktown, VA
We wish to thank you and your staff for the excellent job you did on our pool. The entire installation group conducted themselves in the utmost professional and courteous manner, which is hard to come by these days. The crew took pride in their workmanship and skills, which is reflected in our finished product. I was very pleased with the construction schedule. The various crews performed each job on or before the dates promised. In my opinion, the communication between your team and our home was excellent. Being in the service industry ourselves, we were very impressed and pleased with the service we received from Aegean Pools. Please accept our sincere thanks for making the quality installation of our pool, a pleasure.
Judy and Tom Sarach, Suffolk, VA
I wanted to let you know how pleased I am with my Aegean pool. I am especially pleased with the great customer service I received from … I work in customer service myself and I expect a lot of others. Your technician was always on time and extremely helpful. He explained the process using simple terms. I thought you should know he is a real asset to your business. Thanks again for all of your hard work. Especially, during this rainy season.
Leah Williams, Courtland, VA
I wanted to thank you for all your hard work on our behalf. Our first pool went smooth but this pool was even smoother. Your daily updates were much appreciated and very valuable. All the employees we came into contact were great and very professional. You personally always went above and beyond our expectations and we really appreciated all you did.
Sherry Motes, Moyock, NC
Thank you so very much for your patience and perseverance. You guys are awsome and you are so very appreciated
Thank you so much. You have certainly earned my confidence and respect. I try to send all the business I can your way. I don’t know how I “lucked” into you guys, but it has been a blessing. You have earned our business. Thanks again.
Your crew was on time all the time, very knowledgeable and professional. Kerry Barthlome, Hampton I do love my pool and the service when getting my water tested. They are a great bunch of people.
Shelley Belcher, Virginia Beach
We had a wonderful experience and would recommend your company.
Georgette Berryman, Yorktown
I can’t single out any one person. Our experience was exemplary from the initial sales call through construction. Superior service was received throughout the entire process. We never had concerns or questions because everything was explained in detail before it happened. On a scale from 1-10, I don’t think I have ever rated a company in a top two box. Our experience from start to finish and continued support for our pool has been superb. Congratulations Aegean, we give you a 10!
Jayn Bozarth, Virginia Beach
I am extremely satisfied with my pool (and installation) and recommend you guys all the time.
Eric Bryant, Virginia Beach
We love our pool. It has been a summer enjoyment of ours since it was installed.
Dennis Carter, Knotts Island
Linda went above and beyond to help us through the CBPA Board approval process.
William Clark Jr
We were impressed by everyone and appreciated how professional everyone was. It was amazing! We love it and have recommended your company to everyone who will talk to us about a pool...took their advice on the stamping and color and absolutely love it!
Jim and Pat Cook, Virginia Beach
Happy with all. Everything was great!
Patrick Dyer, Virginia Beach
From sales, to construction, to start-up and maintenance assistance since, all the individuals at Aegean Pools have been helpful and a pleasure to deal with.
Brian Evans, Yorktown
This is the second time we have dealt with Ron Williams (sales) and Ron Palmer (construction manager). The experience the second time was equally as great as the first! Thank you! Again we were extremely delighted with the product and service.
John Hamilton, Virginia Beach
It was amazing how each step was on time as planned. That is so rare with construction. My husband and I as well as our friends, just love our pool. I would highly recommend Aegean Pools.
Melissa Hanson, Virginia Beach
All of the people associated with Aegean Pools have been personable and professional. You obviously do an outstanding job recruiting and training your employees.
David Hawkins, Chesapeake
All I can say is it was a pleasure dealing with your company. Thanks!
Robert and Dawn Hess, Suffolk
The man who actually dug the pool with the excavator was outstanding. He was so professional and good at what he did. I would also like to recognize Ron Palmer. He did a great job at keeping us informed and making sure we knew what was going on at all times. Jeff LeMoyne did a great job with our stamped concrete. It is beautiful! We chose Aegean for a number of reasons. First of all, we interviewed several people who had had pools built, and everyone who had worked with Aegean had good things to say. In addition, of the pool companies we researched, Aegean had the best reputation. Secondly, we were dealing with the CBPA, and Aegean was well-versed in what needed to happen for us to pass that inspection. We also appreciated that Aegean had a specialist for each step of the pool-building process. That helped instill confidence that the best people were doing their respective best with regard to our pool. We also liked that the process was done in a quick but professional manner. We were swimming a mere two-tothree weeks after the pool was dug. We have appreciated Aegean's responsiveness to problems that we have had with our pump this year. They were quick to come out and honor the warranty. We would recommend Aegean and only Aegean for pool-building!
Rochelle Heron, Virginia Beach
The entire process was very streamlined and the pool installation exceeded my expectations. Everyone was on time and I was kept in the loop throughout the construction of the pool. I appreciated the nightly summary of what was done that day and the plans for the next day. I am a very satisfied costumer.
Scott Higgins, Chesapeake
Ground Crew, Bill has a whatever we need to do attitude. Rico has been a big help trouble shooting things over the phone. Concrete guys, very professional. Brick Guy Steve, Excellent work as well.
Dave Hollander, Suffolk
Your construction crew is excellent run under the supervision of Ron Palmer. Always on time and having great knowledge and understanding of what they were doing. The follow up calls and scheduling by Mr Palmer gave us great peace of mind knowing we were dealing with a first rate company. I would recommend your company to anyone in the market and feel confident that you would do a great job.
John Mungo, Toano
Bill was very helpful all the way through. I recommended Aegean Pools to a neighbor who also had a pool installed. Tonita Nolker, Poquoson
Both my wife and I have enjoyed the pool. We also use your services to open and close the pool. John Overholt, Virginia Beach Aegean is always very helpful when I call with questions. We are enjoying the pool very much. Penny Pate, Moyock I believe everyone should be recognized because all the guys that worked on my pool worked well together. Polite and respectful. Liked the calls every evening with the updates of that day’s work and what was expected the following day.
Bessie Piperides, Chesapeake
All personnel were good and helpful but Ron Williams was exceptional!
R.Daniel Plott, Chesapeake
Our construction manager was excellent with keeping us informed daily about progress wit phone calls. David and Lisa Rath, Suffolk Ron Williams is simply an outstanding salesperson. No games and straight to the point. He is invaluable to your organization. A side note of thanks to Heather (Service department) as well. She is always helpful.
Ted Sakis Jr., Virginia Beach
I chose your company to build my third pool in this area because a previous neighbor used you and I was really impressed with the job compared to mine...
Larry Sanders, Smithfield
Ron Palmer's crew was friendly, informed, trustworthy and professional from start to finish!! We heard that putting a pool in is an extremely nerve-racking experience, but on the contrary, it was easy and calm because I never had to ask anything or oversee any phase of it. Your crew and project manager was there waiting for me before I could even have a worry! Your company should be the model for all other contractors on how to deliver product and service to a paying customer!!
Gregory Schmeiser, Virginia Beach
I was completely satisfied with everyone I dealt with within your company.
Charlie Sheely, Chesapeake
The entire experience was by far above and beyond anything that I could have expected!! We absolutely LOVE our new pool! Thank you so much for everything! :)
Robyn Spencer, Virginia Beach
Overall we are satisfied with our pool and experience with Aegean.
Mathew Leclair, Virginia Beach
Actually, the whole process was a rewarding one. All of the staff are fabulous.
Michael King, Carrollton
It is very hard to single out one individual over another one. Everyone that I had dealings with was great. After the pool has been installed and I had a question, everyone was helpful and my questions were answered in a timely manner. I would not and have not hesitated to recommend Aegean to my friends.
Joseph Hubbard, Elizabeth City
I really enjoy my pool. The walkway around the pool looks great too.
Christina Henderson, Suffolk
Ron Williams was very helpful and low-pressure. He worked with me until I got exactly what I wanted. Kaye Darone, Yorktown Ron, our salesperson, was wonderful. Not only did he come to our home on more than one occasion to answer our endless questions, he helped us design the perfect pool for our yard. He knew we were talking to three other companies in addition to Aegean, but he was never pushy and always seemed to have our best interest in mind. I thought it was commendable that he NEVER spoke poorly of any other company and let Aegean stand on its own merit. Without a doubt, we would recommend Aegean Pools and the system we've put in place. Laura Carmichael, Suffolk
We love our pool and were impressed with the sales and construction representatives.
Charlotte Miller, Chesapeake
Everyone is very helpful whenever I call or come in to the store. Gene Lille, Smithfield
The whole team were excellent. Starting with our salesman Bill, Steve the crane operator, Bill the bobcat operator, really the whole team. It was very well organized. Also I should mention the concrete crew who were also excellent. Mark and his crew can't be beat.
Ken Davis, Norfolk
Your pool installation group was very good and listened to any concerns I had.
Lester Perez-Daple, Yorktown
Bill was the reason we chose Aegean. He came and explained the pool construction and was very professional and helpful. He still will check in with us to see if all is going well. He is awesome! Ron Palmer did a great job communicating while construction was going on and was very helpful. I work at a school and come in contact with a lot of people. I’ve always recommended Aegean and will continue to do so.
Karen & Issam Abi-Saab, Newport News
Bill Fearns deserves special recognition. He is the main reason we used Aegean. He is very real, honest, dependable and easy to work with. He does what he says he will do and in a timely fashion. He is an expert in his field, knows his product, explains everything well and follows through.
Frank Johnston, Suffolk
It is difficult to single out one member of any of the crews that installed our pool. We were extremely impressed starting from day one of construction to the finishing touches. We're not sure where you find such motivated and conscientious employees, but you've definitely figured out how to get the job done the right way. It has been a pleasure working with Aegean Pools. We weren't sure what to expect during the installation process, but we couldn't have been more satisfied. From pool layout to excavation to liner installation to pool decking, each step in the process went as planned. The daily updates from the construction manager were helpful and kept us involved and fully informed. Not only was Aegean on time, but often beat their own tight deadlines. Thanks for a great backyard vacation. Eric Sturgill, Smithfield
Our pool installation, from sales to walkthrough was the most professional work I have ever seen or dealt with. I am looking forward to continuing doing business with your company in the future.
Richard Albert, Virginia Beach
All of Aegen's field people were all very nice and respectful. John Wright, Virginia Beach
Ron Williams and Ron Palmer were both a delight to work with. Very professional, informative, willing to take time to explain details.
Dave Bolcar, Yorktown
Communication during the entire project was outstanding. Mathew Mattocks, Virginia Beach
What a pleasure it has been working with Aegean Pools. We would not hesitate to recommend and have already! From the salesman Ron Williams to Ron Palmer who was so good about keeping us updated to the guys in the field. Everyone was so friendly and helpful. What an awesome experience. We have had a inground pool installed before but i can assure you it was not as pleasant. We are very excited and can't wait for next summer!!!
The Cotterell's Kathy Cotterell, Chesapeake
Everyone we dealt with were great. You guys were very responsive and answered all of our questions. I particularly liked how Ron Palmer called every day to let us know what happened that day and what would happen the next.
Hugh Middleton, Virginia Beach
What a wonderful experience, we were able to swim in our pool two weeks after the installation had begun. Wish had done it sooner!
Diane Portlock, Chesapeake
Mr. Ron Williams, Mr. Ron Palmer and Bill all were extremly thoughtful, helpful and eager to come the distance to our site and ease our minds over many many questions we had. Alice Scott, Ivor I absolutely couldn't believe that we had such a great experience from start to finish. From Bill . . . to Ron . . . to each person in between, everyone deserves special recognition. I'd like to say that the nightly phone calls from Ron during the initial construction phase indicating the work that was done and will be done next was phenomenal. Don't stop that!
Graham Wilson, Poquoson
Everyone was great. Alrready sold you another pool on recommendation.
Marc Gallant, Gloucester
Ron Palmer was great to work with. He called to update us all the time throughout the construction process. All of the Aegean personnel were very easy to work with.
Phil and Robin Guilfoyle, Virginia Beach
Everyone we've dealt with throughout the whole process deserves recognition - they've been great. Outstanding service! Our grandkids can't wait for the weather to warm-up so they can start using the pool.
Edward Coryell, Chesapeake
We hold your company in the highest regard as far as customer service goes. The pool exceeds our expectations but what impressed us most was the customer service you provided. Congratulations on a job well done!
Steph & Barb Bass Virginia Beach
Just wanted to drop a line to say “thank you” for such a pleasant experience with putting in our new pool. I certainly appreciate as well as my husband Mike the personal service we have received from Ron Palmer calling almost nightly to update us to Betty keeping us straight on the billing end. This is not our first pool as you know, but by far the best!!!! We will certainly highly recommend your company to anyone in the market for a pool. Thanks
Kathy & Mike Cotterell, Chesapeake
Ron Williams is an OUTSTANDING salesperson and Ron Palmer is a fine addition to your team.
Ted Sakis, Virginia Beach
The entire crew did an outstanding job. I’m very pleased with the construction of the pool. All of the different crews did execellent work and were very informative about the work they were doing. Ron would call everynight and give updates to let you know what was done and what the next step would be. I would highly recommend the company to any of my friends that wanted a pool installed.
Jeff Simpson, Elizabeth City
Betty, Ron and Bill were excellent through every step of the process. Each of the crews that worked on the job were top shelf....very professional...Second pool I've purchased from Aegean. Strong company reputation with superior installation. There is no other pool company in Hampton Roads that can compare to Aegean. Really appreciate the quality workmanship! Rich Riker, Virginia Beach
Great experience purchasing pool....painless!! It was very easy and no pressure. I was expecting it to be like buying a car. It literally took about 30 min and it was done..very pleasant and actually fun process! Thanks Bill! The pool is awesome. Great job on construction quality!...Great value for the pproduct!! Very impressed!
Scott Bobrow, Kitty Hawk
All the crews were excellent, of special note I remember how good everything looked when the final grading was done. We like they way Travis handles customers. We liked how smooth the concrete underneath the liner was trowled out.
Cindy & Wayne Middleton, Virginia Beach
Ron Palmer and Betty were always excellent.Agean has the reputation as the "go to" pool builder in the
Riversedge community. Its a reputation well deserved.
Ed Gibbons, Moyock
Everyone was great. From our salesperson Linda (who explained EVERYTHING!) to Ron (who was always in contact with us!) to all the crews. The only suggestion I would make would be to make the directions on maintenance a little clearer. For those of us who have never had a pool, a step by step video would be very helpful.
Patrick and Patricia Robertson, Virginia Beach
The entire construction crew was very efficient and professional. When Ron Palmer said the crew would be out on a certain date and time, they were there. Not once did they not show up, or show up late. Even though Aegean is a very busy company, I always felt like I was the only customer they were working with. Jessi and I greatly appreciat all of the hard work done by everyone involved. Thanks for our new pool!!
Mike and Jessi Thomas, Chesapeake
We thought all of the workers associated with your company were terrific and we are so happy with our pool. It turned out just exactly as we wanted, maybe even a little bit better! Ron Palmer was very helpful and a good communicator. Mark with the stamped concrete company was very helpful in helping us design a perfect pool surround.
JoAnn Hall, Smithfield
There were several individuals that warrant special recognition. Steve (person digging pool hole) was exceptional...very polite and informative about the process. I asked Steve to put some of the dirt in a specific area of my yard and he politely told me that it's not the type dirt needed. Steve also took time to educate me on filling the bottom of the pool hole. All in all Steve did a great job and that simply made me feel confident about the construction of my pool. Linda and Ron were both extremely polite and never once acted like they did not want to answer my questions or concerns. Please keep in mind I ask lots of questions. Thanks for your patience! Keith W. Rowles, Franklin I am totally impressed with Aegean's worker bees, what a great staff. Hand holding information at every step, returns all calls, on time with efficient and curteous people. I have and will continue to recommend you guys. Thanks so much for a GREAT job!
Marbara Morris, Suffolk
All personal acted in a professional manner. Although, I must add that Betty was exceptional.
Rick Johnson, Suffolk
The entire construction crew were very professional and respectful to our property. Thanks.
Joseph & Pamela Stark, Suffolk
The guys that poured the concrete were extremely helpful getting the right deck design for our unique side sloping backyard arrangement. The guy that dug the hole was an artist with heavy machinery - very impressive. All crews were very good.
Mike & Kim Connell, Williamsburg
Ron Palmer always returned calls and took care of our concerns. Richard Waters, Suffolk Linda in sales is extremely responsive, always available, willing to go the extra m
Pramod Malik, Suffolk
We felt comfortable with all of the teams. They all did their jobs very well and to our satisfaction.
Dave & Jaynie Carlson, Virginia Beach
Linda and Ron were absolutely great throughout the entire process.
Brian Evick, Virginia Beach
Everyone from our sales agent to the guys who were the last to leave....everyone was SO professional, and had the upmost respect, not only for us, but for their final product. The entire staff and crews are AWESOME! Aegean could certainly teach many companies today the importance of customer service and treating people with respect. We were truly honored to have the Aegean family come into our home and make us feel like a part of their family. You guys ROCK!!!!! For now there is absolutely nothing we would change in our experience with Aegean and will recommend your company to anyone who will listen.
Bill and Candie Arnold, Virginia Beach
Everyone was excellent at what part they had in the construction of the pool. The first to the last person. The sales rep. she was excellent and left us feeling confortable and was very knowledgeable.The turnkey aspect of the installation was stressed by the sales rep and was the key factor in picking your company over competitors.
Richard & Diane Bennett, Chesapeake
All of the persons who we dealt with during the pool purchase and construction were excellent. Bill from sales, the construction team, and Ron who provided us with excellent service. Their professionalism and customer service skills were outstanding and made the pool purchase a pleasant experience.
Richard Buonfigli, Suffolk
Judi and I are very happy with both the final product and the professionalism displayed during the entire evolution. Near the end of the pool construction, water had been added and the next step was to pour concrete, we suffered a setback when a tree fell into the pool. During the repairs, my wife asked one of your personnel how things were looking, and she got a sarcastic answer back, "It looks like a tree fell in the pool." This was the only blemish on an otherwise highly professional team. While the comment may have been intended to be funny, it brought a feeling that Aegean was becoming a sub-par contractor that fell into the same catagory as our landscape and fence contractors. Fortunately, that wasn't the case and this is the last time we will ever mention this incident. As stated, we would highly recommend Aegean to our friends and neighbors.
Michael & Judith Yoast, Chesapeake
Would be better, if possible, to get more than one day notice when customer is needed at the house. Overall, we are very happy with the way the way the new pool turned out. Very attractive and looking forwardtoSpring
Dick and Cathy Carlsen, Virginia Beach
Ron our construction manager was very informative and helpful during the construction process. Ron also provided a very detailed and informative description of our equipment and pool operation. From the knowledge of the sales team to the personal attention from the construction crew and in store personnel Aegean Pools did a tremendous job creating our family pool. We are looking forward to years of enjoyment from our new pool
Jed Engel, Yorktown
The whole crew was very professional, friendly and polite. Everyone was interested in making sure that everything worked proper and looked good. They were persistent in finding a tiny leak and finally did. When the project work was done, they made sure the yard was cleaned and graded and ready for planting. We were very pleased with the service.
James and Chrisine Dolney, Virginia Beach
I was impressed with their communication. I got a call every day telling me about the progress of the build.
Robert & Diana Porter,Suffolk
I was satisfied with overall logistics. The timing, and they did things when they said they would. Ron and the concrete guys were wonderful.
Rick & Sandy Waters, Suffolk
They finished before schedule which was wonderful. Linda is very personable and I like her a lot. It was not like a service call. The foreman was also very nice.
Ken & Doreen Ainley, Chesapeake
This was our first pool and Bill Fearns was phenomenal as he guided us through the process.
David Paschal, Chesapeake
I think that we could have gone to a lot of people that would have done this job and we feel we chose the best company for the job. Ron was a wonderful person to deal with and a very good representative for the company.
Michael And Judith Yoast, Chesapeake
They did exactly what they were going to do, they adhered to the schedule. They have already gotten 2 sales from me. and my recommendation.
Darryl Doerr, Virginia Beach
I was satisfied with everything from the first day to the last. My experience was excellent. They all did a good job, from Ron to the owner to the people working in the field.
Pete Makris, Chesapeake
They basically did what they said they were going to do. I would like to recognize Ron, the pool supervisor and the entire build crew.
Mike And Amy Cisewski, Yorktown
I was satisfied with the fact everyone showed up when they were supposed to come. The quality and the workmanship seemed to be fine.
Robert Chisom, Hampton
They exhibit integrity and do what they say they'll do. They're very clear. I wish all business were like theirs. R. Bass, Portsmouth We were most satisfied with that they did what they said they were going to do on time.
Bobby Meeks, Portsmouth
I was most satisfied by their expedited service and great customer relations skills They delivered exactly
what was promised with no additional cost or time.
Al Strickland, Chesapeake
Ron Palmer and Bill Fearns were great to work with.As a first time pool owner, I had a lot of questions after the installation of my pool. Ron Palmer was very patient with me, answering my questions. I've found that same level of high customer service with the retail store. Overall, I have been very impressed with Aegean Pools and their professionalism.
Dawn Drew, Moyock
Bill was extremely knowledgeable and helpful throughout the entire process. As first time pool owners we had concerns about cost and maintenance. Bill explained every step of the process and helped us to understand what we would be required to do to keep our pool clean and healthy. We couldn't be more pleased with the decisions we made based on the information Bill shared with us. The entire experience with Aegean was wonderful.
Mary-Ann & Joe Grocki, Smithfield
...our experience has been above and beyond what we expected. Thank you.
Doloras Woolery, Chesapeake
We appreciated the promptness of everyone from sales, construction, and follow-ups in their responses to our messages and questions.We really appreciated everyone's professionalism and patience with our questions. Overall we were very pleased with the product.
John Brush, Virginia Beach
Love our pool thanks so much to everyone who made our dream a reality.
Susan Methot, Chesapeake
Ron deserves special recognition for keeping us consistently informed and well coordinated. Also each team was spot on and took care of any issues that we had.
Joseph Raetano, Virginia Beach
We love our pool!
All good.................but the concrete work and stamping were exceptional!
Gregory L Corey, Yorktown
As a first time pool owner, I did my share of research. I am so glad that we went with Aegean. The entire process went amazingly well. Exceptional attention to detail and terrific communication with all aspects of work performed? Our pool was installed last year the same week we had an earthquake and hurricane! Despite these challenges, installation continued as planned. One year later and we are enjoying our pool tremendously. Kudos to the entire Aegean team
Timothy Kearns, Virginia Beach
Ron Palmer kept all of the guesswork out of the schedule and kept me informed as to what was going on each day.....not many companies go to that lengths for their customers. The overall experience I had with all of the employees and crews of Aegean was most pleasant.
Marsha Musselwhite, Chesapeake
Steve, Donovan and Shep started off the great customer service from the minute they stepped foot on our property. Very respectful and professional. Well done. Steve (Foreman) and Kevin did awesome on the concrete floor. Mark, Dave, Brian and Danny continued the great service while finishing with the concrete decking. They worked well with us to ensure it was exactly how we wanted it. Thank you to all, especially Ron Palmer for answering all of our questions and being available at all times. Your "customer service" is what sets your company apart. Several of our friends are looking at installing a pool and we are very comfortable recommending Aegean!
Bill Hanrahan, Chesapeake
The key to any successful project is communication. Ron Palmer kept me informed of every step along the way ... All of the on-site workers were friendly and cheerful. All of the folks at Aegean Pools are expertly trained in what they do.
Skip Parker, Yorktown
I can't point to one individual. Everyone I came in contact with was outstanding.
Ron Youngsma, Moyock
All of your crews were fantastic, they were always very friendly and answered all of my questions. Not one person seemed to be in a bad mood ever. It was obvious they like the company they work for.
Jay Kenslow, Virginia Beach
I was pleasantly surprised as each crew performed their work in such a professional manner while being responsive, polite, cordial and informative all during each phase of the process. Because I cannot single out one person or crew, I believe that all deserve special recognition! I will add that Ron did a fantastic job keeping us informed as to what had taken place and the steps that were to follow. Ron did a great job coordinating the entire project.
Alan Wiley, Hampton
From Linda Underwood our sales person to Ron and others of the contruction team. All were great! From beginning to end the project went better than expected. Everyone we came in contact with were professional, friendly and willing to go the extra mile to create a backyard pool and patio that we will enjoy for years to come. I only wish toher companies were as customr oriented as Aegean.
John J Warra II, Chesapeake
Everyone we dealt with at Aegean was very professional. All of the work was done on time as promised and on the days work was done on our pool, we received follow up phone calls from Ron Palmer. Nice touch! Ron Williams always had answers to our questions and made suggestions to us that we would have never thought of. His knowledge and expertise as well as his rendering of what our oasis could look like made us realize we had chosen the right company for the job. All of the guys working on the job did a wonderful job of keeping the site clean and tidy and any issues that came up were remedied right away. The only thing missing now is the nice warm temperatures so we can enjoy our pool! Great job guys!
Donna and Kelly Sawyer, Chesapeake
They are all wonderful. Bill, Ron, and all the store employees have been extremely friendly, courteous and helpful! Aegean has been great!
Alison Marganski, Virginia Beach
During the entire process we were kept informed of what was happening from excavation to the concrete. We were called each night to tell us what was done that day and to explain what & when would happen next. All of our questions or any concern was explained. We could not be more pleased with our pool. Now we are looking forward to next spring/summer!
Mark Hopkins, Chesapeake
Questions were always answered in a timely manner. Staff has been very helpful throught the entire process.
Kurt Linehard, Chesapeake
Everyone I came in contact with was outstanding.
Ron Youngsma, Moyock
Ron Williams is wonderful and it was nice to have an up front and frank relationship. I do not want to leave anyone out so please pass along to the entire team they were awesome including your customer support people in the office. Thanks for making the pool very enjoyable.
Robert Eschner, Moyock
Ron Williams, Ron Palmer, Mike IN retail store and all construction crews, all employees were very helpful and will highly recommend AEGEAN pools to any one.
Joseph Cox, Chesapeake
Everybody was overall very good. It was a pleasant experience. There was a few bumps in the road, but overall we were very pleased with our experience. The day to day communication was very good. We were informed the day and time workers would arrive and they were there. They completed everything that was supposed to be completed that day. However, when issues arise it was a bit complicated to talk to someone directly. the issues were easily resolved and could've been resolved quicker over the phone if the lines of communication worked better. Other then that Aegean did an exceptional job and we are beyond pleased with our product. I brought or water in to be tested and the sales person "Mike" I believe helped me was awesome!!!!!!
William Davis, Chesapeake
Both Ron's were great, construction crews were great.
Jeff Dalander, Yorktowan
Everyone that I have dealt with at Aegean Pools has been great! Everyone that worked on my pool was very professional and made me feel very comfortable. They always kept me informed at all stages of the process and were always more than willing to answer any questions I had at anytime. I know that I made the best decision when I choose Aegean Pools to build my pool. I love my pool and I would recommend Aegean to anyone. Selena Cullipher, Franklin
Everyone was fantastic! All very helpful with questions and response time. I already have recommended this company to others.
Len Valcourt, Chesapeake
The whole team was great. We will highly recommend Aegean to our friends!
Tim Smith, Chesapeake
The concrete company was excellent. Ron from Aegean stayed in contact with us alot and communicated very well. Bill our sales person was very informative and understood what we wanted and helped to create a great design for us.
Richard A. McGrath, Virginia Beach
Everybody did a great job and very professional! rom day one I felt comfortable with your company! I met Linda Underwood at the Virginia Beach Home Show last March and she was the best pool person I spoke to at the show! She listened to my needs and helped guide me through the entire process. The build process went smoothly and the backhoe operator was a maestro at cutting the dirt just right to fit the shape and depths of the pool! Keep your employees happy and you'll keep your customers happy! Everybody seems like they worked for you for a good amount of time and know exactly the tasks that they need to do and how to do them effeciently and professionally! Shawn Quigley, Virginia Beach
Ron is great with communicating where you are in the process and what to expect. All of the construction crews that came out were very helpful and worked hard. I was amazed at Bill Fearn's vision. We talked with him and he came back to us with an amazing drawing of exactly what we were looking for.... So far everything is perfect with the pool and we love it just the way it is.
John and Meghan Hamilton, Virginia Beach
Your employees are very nice, polite, and very professional. They seemed to really care about doing the job correctly.
John Branche, Virginia Beach
Ron Palmer was awesome, he explained a lot and was very knowledgeable and helpful.
Derek Sheppard, Chesapeake
Linda is a friend and was patient; always letting us make decisions. She is superb at her job. Everyone was excellent; from manager to contractors to closing crew. We would recommend Aegean to others without hesitation. We feel we now have a long term relationship with Aegean. We thank the whole team.
JoAnn Ellington, Chesapeake
The field crew was fantastic. They were always very professional and knowledgeable. We have recommended Aegean to a number of friends.
Jennifer Lobred, Chesapeake
The whole experience was exceptional from start to finish. This is the 2nd pool agean has installed for me and I am more impressed this time than last. Great employees and customer service.
Nancy Della Torre, Chesapeake
All of the installers went above and beyond.
Shawn Robertson, Virginia Beach
From sales to installation to final grade, everyone seemed to be committed to quality work. I especially liked the way each crew seemed to look out for one another. But Linda Underwood really shined. She was super prompt on returning calls / texts and getting questions answered promptly. No other company has a sales person like her. She is a true asset to Aegean! Gregory Engel, Chesapeake
Ron Williams and Ron Palmer were great with our sales and construction processes. The concrete team members were especially friendly and did an amazing job! We are first time pool owners and are very happy we chose Aegean!
Tammy Miller, Chesapeake
"Quality You Deserve." That's the tag-line you see over and over on Aegean's trucks, shirts, and folders. My wife and I started thinking about this endeavor last summer. At 46, I have learned that "you get what you pay for" and we wanted a quality company. Aegean's name came up over and over, and Ron Williams was recommended personally by a friend of mine. One of the things my wife and I really liked about Ron Williams was that he listened. My wife and I loved the software that took actual renderings of our backyard and showed us what various pools would look like. We went to the Home-A-Rama in Chesapeake to see their pools. We met with Ron Williams and he designed a beautiful pool for our backyard. And I mean this pool is beautiful! They cut a template so we could place it where we wanted in the yard, and prepped the ground by pumping ground water for close to two months so the pool would be structurally sound. Once construction actually began, Ron Williams turned his duties over to the construction supervisor, Ron Palmer, who checked in every evening. I have been involved with a number of construction projects over the years, and what I find is that when you get down to the last 10% of the job, that's when you really find out how good a company is. Aegean is amazing...... This is a premier pool. I wanted a pool company that was not "fly by night" and would be around when I needed them in the future. How many times have you heard of a homeowner putting in a pool, probably getting a low bid, having an issue, and then the company is gone. Again, you get what you pay for, and if you are building a pool in Hampton Roads, stop at Aegean. Did we have some bumps along the way? Yes. Did Aegean work with us to rectify them. Yes. Someone at Aegean has learned the art of customer service. And building a pool properly is not a five week job. It takes time to do the job correctly. You want someone who listens, someone who is qualified, and someone who knows what they are doing. You want the men and women of Aegean. I would say the only complaint and this is minor for me but might not be for someone else was the schedule of payments. I didn't have a schedule of payments from the beginning and that would have been helpful. I figured, for example when they began excavating they would need a large payment. Those aren't a problem for us, but a clearer timetable would have been helpful. But this is an awesome pool, and I have nothing but amazing things to say about your company...
Stephen Paddison, Virginia Beach
I am very grateful to our entire Aegean Pool team: Ron Williams is the ultimate sales person. He talked us through our concerns that the pool would be too costly and a maintenance nightmare. Just when we decided not to purchase the pool, he sent us pictures of what the pool would look like in our backyard. His timing is impeccable and those images sold us immediately. Mr. Ron Palmer is the ultimate organizer and his attention to detail is truly amazing. He orchestrated every phase of the construction of our pool with precision and with meticulous care. Ms. Betty Fillmore was also extremely helpful in answering questions, relaying information, and with scheduling work. Mr. Dusty Slinker takes such pride in his work. He helped us layout the concrete surrounding the pool to make our pool area look like a resort. He waited until weather conditions were perfect because he wanted the concrete to be perfect. Mr. Bill Fearns is probably the most important person to have at the end of the construction phase. Not only are we very thankful to him for returning our yard to its previous condition, he let us know that Aegean Pools will be there for the long-term to answer questions and to help with service and warranty issues if necessary. He made it very clear that Aegean stands behind their pools and their customers. Bill Fearns is without question the best possible person to deal with during the final phase. We are very grateful to him. He deserves special recognition. Thank you for making our dream of owning an in-ground pool possible.
Pamela Harrison, Hampton
All crews were exceptional to work with. They arrived when expected. Very nice and friendly. All kept a very
neat and clean workplace (ie picked up before leaving). Overall, a great experience! Highly recommended!
Susan West, Chesapeake VA
The entire concrete crew were outstanding. Very friendly people to work with! Their work was awesome and they were very informative to me. Always willing to stop and answer any question my family had. Overall all of the construction crews were very friendly and always let us know what they were doing. Our entire experience with Aegean pools was wonderful. I am convinced there are still good reliable companies in the USA. I highly recommend Aegean Pools!
John M. East, Virginia Beach VA
Bill Fearns did an excellent job. Bill was accessible by phone and answered all our questions. Bill paid attention to all the details and went the extra mile to make sure a quality job was done. Bill put guide poles and tape up in the yard to keep trucks, equipment and materials in one place in the yard to minimize the mess. This was greatly appreciated and made clean up and restoration of the yard much easier and quicker. Jason and the crew that worked with him did an excellent job on the patio and the fire pit construction. Jason paid attention to the details and made sure the crew working with him also did the best work possible. The work was hard and greatly appreciated. The pool, patio and fire pit all turned out beautiful and our family looks forward to enjoying all of the project! Thank-you to all who worked on the project. We have recommended Aegean as we have talked with friends about the project.
Jerry & Gerry McDonald, Virginia Beach VA
Both of the Ron's were absolutely fantastic! Keep up the great work!
Elizabeth Skidmore, Virginia Beach VA
Great job... beautiful pool with river setting
Betty A King, Newport News VA
It is a 3-way tie with Ron Williams (Sales), Ron Palmer (my go-to-guy with the daily update) and Danny (concrete). I knew what I was getting into Ron answered all of my questions, I knew where I was every step of the way because of Ron Palmer's nightly phone call and Danny was very patient with the bad weather, making sure conditions were just right before completing the concrete project.
John McCauley, Yorktown VA
Construction and Concrete Installation Crews were awesome!We are very pleased with our new pool and looking forward to creating many memories in it. From beginning to end, we were updated on progress and the next day's plans. We have recommended Aegean to others. Thanks for all the hard work! The Bernier's, Chesapeake VA
Ron was terrific with all the calls and updates. Concrete crew with Danny was wonderful. The pool took a little longer than I would have liked to finish and concrete was put off a little too long, but I did understand with the rain our city had, it set everyone's work order back. The orientation was good when pool finished and people are very eager to answer any questions. Pool looks beautiful.
Laura Lounsberry, Chesapeake
Ron Palmer did an outstanding job coordinating and supervising all the varied stages of pool construction. The overall experience dealing with Aegean has been excellent. The crews were all very appropriate and hard working. The crew leaders took the time to inform us of the work to be performed and answered any and all questions.
Joe Payton, Virginia Beach
The entire process was very well executed One piece that stood out to me was the daily communication from Ron.
Douglas Dutcher, Virginia Beach
The guys that keep coming back to make sure the filter was working correctly. Both teams were very courteous and professional and always made me feel like everything was going to be OK! Our only concern was the amount of time it took to complete the project. The weather did not help, but there did seem to be quite a few equipment breakdowns that affected our timeline. The final product is awesome and we love the pool.
Shawn Roney, Virginia Beach
All involved were great. Ron called every night to keep me up to date with what was going on - that was awesome.
Dave Johnson, Yorktown
Jason who installed our pavers was professional, polite and did a great job with the paver install. Bill Fearns has great vision and ideas and is delightful to work with. Ron was well organized and informative.
Nick & Kristin Psimas, Virginia Beach
They were all equally excellent to deal with!! We expected the whole process to be much "bigger", "longer" and "unpleasant" than it actually turned out to be. I believe that is due, in part, to the very professional people we dealt with from sales to "pool school". We could not have asked for a better group of people. We especially appreciated the almost nightly updates and what to expect info. Made the entire process relatively painless. THANK YOU ALL.
Gordon E Wheatley, Virginia Beach
I especially appreciate Bill coming to the meeting with Dominion Power to discuss the resolution to the power line being hit during the digging phase. You really find out what type of salesman/company you're dealing with when the shit hits the fan and Bill was right there standing next to my wife while I was at work. If I had it to do over, I'd pick Aegean all over again. Thanks So Much Aegean.
Darryl & Jackie Jacobs, Virginia Beach
Ron was very proactive and helpful. So far our experience has been very good and the kids love the pool
Janet White, South Mills
The field concrete installation team led by Danny was absolutely wonderful. They were very nice, hospitable and did an excellent job.
Steven Jackson, Virginia Beach
Linda Underwood and Ron Palmer were absolutely wonderful to work with. They were very responsive, patient, knowledgeable, and helpful throughout the entire process. The entire Aegean team from sales through construction were top notch - friendly, helpful and professional! Great job!
Christopher & Evelyn Harrell, Virginia Beach
It would be hard to pick gust one person or crew. From the first visit to the show room to final step of construction every single person that we talked to or had dealing with were extremely professional and courteous. As a first time pool owner we were a little apprehensive after listening to friends and coworkers pool construction horror stories (Not Aegean). But had no issues what so ever even with all the rain the hurricane it was magical to watch it all come together.
Raymond Doyle, Chesapeake
Bill Fearns and Ron Palmer were both outstanding; in addition, all of the different crews were super too---hard working, pleasant, knowledgeable, and efficient. Our one and only experience at the retail store was also positive; they were extremely helpful in giving us step by step instructions in chemicals and products we needed to add to the pool.
John & Nancy Morin, Newport News
Halcy and the gentlemen at the store were very informative and took the time to explain everything to me! Betty and Scherrie we very helpful in getting the final inspection and closing of the pool. Linda is an amazing sales person and thorough in all she does! Ron has the utmost superior customer service! Terri and Brad were my heroes with Hurricane Matthew! They came out and put a pump in to ensure the mud hole would not overflow any water to my house. They both also spent a lot of time explaining the process to me as it went along which was greatly appreciated being a new pool owner! Danny is awesome at planning and had an amazing eye for what he does! My stamped concrete came out so nice with how he rounded it to soften the rectangular pool shape! Brad and Barry came to close the pool and put the cover on for the winter. Barry is so considerate! He lifted and carried the Dolphin into my garage for me, without even being asked, which is so appreciated since I recently hurt my back!!! These are some awesome employees and deserve to be recognized as such!!!
Terri Coulter, Virginia Beach
Ron Williams was great and informative and i asked a lot of questions. also, I can't remember his name but the lead guy on the concrete crew really connected with us and helped / advised on the final layout details of the concrete patio and concrete around the pool; his knowledge and experience really helped us get to the end product we wanted.
I can't say enough good things about all of your crews; they were all very professional and came in and knocked out their work in a timely manner. also the care and passion they put into their work really showed; from the initial dig to the concrete, it was like our pool was built by artists of their craft. it was truly amazing to watch and I was left with no reservations or concerns about the quality or construction of our pool. My only comment for improvement, which is minuscule, is I wish they would have used decal labels for the piping at the pump and filter. It was labeled with sharpie marker which has already started to fade and I have rewritten. This would have been a nice, long-lasting, professional touch.
Richard Glatt, Virginia Beach
...we are extremely satisfied with our pool. The installation process was faster than we ever imagined and the quality of the workmanship is just fantastic, thus far. We're in the final stages of completion - waiting on the concrete deck to be done. Every person working to complete this project was very professional and hard-working. The efficiency of the installation process was just incredible. Linda is excellent! She is very knowledgeable and provided great feedback in the beginning process. Ron has been so great in calling and providing the status of the construction and I always knew I could call him if I had any questions. I would highly recommend Aegean pools to anyone. I already gave my neighbor a business card! This entire process has been so smooth. Thanks to everyone who helped on the construction of our pool. We are looking forward to next summer!
Amanda Shuler/Shane Graser, Suffolk, VA
The entire Team deserves special recognition. Everyone was very professional. Beginning with Linda in the sales and design process to Ron who ensured all of my questions and concerns were taken care of. Awesome team. The entire pool construction process was outstanding. Everyone on the team was so nice and professional and felt like they truly would go above and beyond to ensure I had the best experience.
Jeff Mercer, Hayes, VA
We love how we are kept in the loop with every transition. Both Ron's went above and beyond our expectations. Aegean is a first class company!
Landon & Courtney Strawhand, Chesapeake, VA
Ron was awesome and the install guys were great Everything was great with the install...
Josh Curling, Virginia Beach, VA
We have been very pleased with our pool and the personal service from Aegean.
Neal and Peggy Steele, Newport News, VA
I feel that an excellent, professional job was done under very difficult circumstances.
Robert Barker, Virginia Beach VA
At present time, we have not been able to use the pool, since installation was in October. We were pleased with the personnel who installed our pool … We look forward to using our pool this summer.
N. R. Spence, Chesapeake, VA
A Great Pool Company!
Wayne and Marlene Rowe, Virginia Beach, VA
Our old 18 year pool collapsed. Every pool company we called did not seem to want to take the challenge to replace it. Aegean Pools Inc. did a very professional job in replacing it.
Joseph and Loretta Masseur, Virginia Beach, VA
We were extremely pleased with the entire operation. Deadlines were always accomplished and each work crew was courteous, friendly and professional. We will recommend Aegean to our friends.
R. W. Bourgeois, Virginia Beach, VA
Just wanted to let you know, we appreciate the job you did on our pool. We have had friends who got pools elsewhere who had nothing but problems. Our pool was finished on time and the workmanship was excellent. We are completely satisfied and will recommend Aegean Pools to our friends and neighbors.
Jim and Marie MacKaye, Chesapeake, VA
I have to say that your reputation for quality workmanship precedes you. My wife and I did go shopping for two or three bids on a pool installation. We asked around to see who the best was and Aegean Pools came up repeatedly. We found that not only were your prices competitive, but the quality was unsurpassed in many ways. I have never heard of pain-free construction before. This pool project was not only pain-free, but whatever surprises there may have been were anticipated, and taken care of without any setbacks to the project. Most importantly, was the professional demeanor of each and every employee involved in this project. Professionalism of the highest degree is almost unheard of these days. The employees of Aegean Pools demonstrated this high degree of professionalism on a daily basis during the installation of my pool. I could not be more impressed. From the very start, your salesperson did not pressure us and her knowledge, expertise and suggestions contributed to the overall satisfaction of the project. Your construction manager called almost daily giving us up-dates on the status of the project which gave us peace of mind. Once the installation was complete, we visited your retail store and your courteous staff tested our water sample and explained what was needed to balance the pool water. In conclusion, I would like to offer a humble “thank you” for making this the most enjoyable, pain-free project ever. Your employees are the greatest and you have earned my loyalty forever.
Bill and Julie Rutherford, Knotts Island, NC
We got our pool from your company about four years ago. Over the years, we have always had great
communication with your employees. Everyone has been very courteous and helpful. From the retail counter to the service department your staff has been knowledgeable, courteous and helpful. After Hurricane Isabel came through, your Service Manager was very quick to come out and look at our liner which needed to be replaced. This letter is just to let you know how impressed I am with your company, the employees and yourself that make it what it is. Your employees give your company a good name and I appreciate all that you have done. Thank you.
Tonya Shapins, Chesapeake, VA
Thank you. Through the years our pool has been a place of healing, relaxation, peace, joy…
Flo Wolin, Portsmouth
My wife and I are extremely pleased with the work produced by your company. Over the years, we have had the opportunity to complete several projects within our home. However, with Aegean Pools we were worry-free from any complications or problems. All of your contractors were extremely professional and highly talented people. All the project managers communicated exceptionally well and followed through on all of their promises. Aegean Pools is a first class company. Best wishes in the future and keep up the excellent work!
John and Adrian Day, Norfolk, VA
We write this belated letter to thank your organization for installing our pool last year at our Suffolk property. Without exception, each of your various teams, namely; original excavation, side wall installation, piping and equipment, electrical and pool bottom cement work including the liner installation, worked in a most efficient and professional manner. We wish to make special mention of the tireless effort that … your customer service manager contributed; as without his diligence, we do not believe we would have gained planning permission for our project nor the perfect shape to meet our unique requirements due to the 50 foot “exception” restriction imposed upon us by the authorities. We have recently returned from a five-month stay in the UK; and, therefore, this is our first opportunity to view the completed pool and stone work. It is extremely pleasing when a project of this size is finished and we can say that we would not change anything if starting over. Everyone who has visited us since our return from the UK has been very complimentary about the design and workmanship of the pool. We must not finish this letter with out thanking your after sales service team, who have held our hand since the pool became operational, especially those who carryout the water testing with good humor, efficiency and sound advice.
Richard and Mary Ann Bailey, Suffolk, VA
My family recently had a beautiful pool installed by Aegean Pools and I must say that we have been delighted with the result! Your crew did a great job and our backyard now feels like a retreat!
Jill Schmeiser, Virginia Beach, VA
My wife and I are very pleased with the level of professionalism that went into installing our pool. All of the crews work was outstanding. In particular, we are very pleased with the help that we received from your construction manager. He always responded to any questions or concerns that we had during construction. We also received outstanding help from our saleslady and your retail store manager. Again, job well done. Bud and Helen Karl, Chesapeake VA
We wanted to take a moment and thank all of you for our wonderful pool! Having an inground pool has always been a dream for us and you have made that dream come true! Your kindness and expertise have been so extraordinary and you have made this process so seamless. We cannot thank you enough for all you have done. We must give a special thanks to our salesman. Thanks for your patience and understanding. You are the greatest. We wish your company great success. With much appreciation,
Roy & Kim Gunzelman, Chesapeake, VA
My family and I are thoroughly enjoying our pool and look forward to many years to follow. We have received numerous compliments on the pool and share our experience with your company with friends...
Cris Corey, Suffolk
Everyone has been wonderful.
John Costulis, Poquoson
The pool is an excellent product and the sales team was wonderful. The crew was professional and the management team was otstanding. Thanks so much for everything.
Eric J. Curry, Chesapeake
Everyone did a spectacular job on our pool. We loved working with Ron when he came to give us his presentation. The computer graphics he used helped us really “see” the pool in our backyard and helped us make our decision on how to orient the pool in our yard...that was a big plus for us! We would definitely recommend Aegean Pools to anyone who asks us of our opinion on the company. We were very pleased with everything from the purchase, construction, to the final touches on our pool! All of the people we came in contact with were very professional. Thank you for doing a spectacular job for us! Wendy and Frank Davenport, Chesapeake
I would recommend Aegean Pools to anyone planning on purchasing a pool. In addition, I have been pleased with the service stuff at the store. They are truly pro’s. Ron was excellent! We took his sound advice and moved forward on his recommendations. We are extremely pleased with all our decisions.
John P. Day, III, Norfolk
Ron Williams did an excellent job as sales person and Ron Palmer was an excellent construction manager. Aegean was extremely responsive from the first call all the way through construction. I really like the call at the end of each construction work day to inform us of what was completed and then scheduled for the next day.
Mary Clair DeLaura, Chesapeake
The company reputation was most important to me and you should continue to market yourselves as the local industry leader in product/service quality and customer satisfaction. Since a pool is a very expensive decision potential customers go into the decision making process wanting to feel secure that the product and company will meet their expectations for years to come. And, with word of mouth being a VERY important factor in making this kind of decision, preserving your long-term customer care reputation (even if it means giving in to the occasional unreasonable customer request) is paramount to your viability. Also, when I sat down with Linda to talk about why her quote was higher than the others, she had a very good response that meshed with what I say above. She said that when I call Aegean I won't get a voicemail, I'll talk to one of the many long term employees that Aegean has. That Aegean's business location isn't an office front in a strip shopping center but a stand-alone brick and mortar building that Aegean owns. That Aegean has been in business since 1984 and is family run and will still be around 10 or 20 years from now, whenever I may need them. That Aegean didn't get to be this successful by not taking care of their customers. That all of that increases overhead, but translates to satisfied customers. In short, she sold me "peace of mind." And that's what makes sales. Also, she gave me a break on the sq/ft price of the concrete which increased the "good deal" perception of my decision, and made me increase the size of my concrete pour. Please feel free to use me as a reference. Thanks,
George George Avram, Virginia Beach
All employees have been very helpful and professional. We are very pleased with our pool.
Russell Johnson, Chesapeake
I,ve been happy with everyone I have dealt with from your company.
Daniel Kelley, Hampton
Everyone was great but the Concrete personnel were the best! Friendly, helpful, respectful above and beyond. They were there on the hottest of days doing hard labor and always had a good attitude. Many thanks to Jeff and his outstanding crew. Betty and the other girls in the office were always polite and helpful. We appreciate working with true professionals and are glad we chose Aegean. Price and reputation are important but sometimes just the smallest details make a difference when selecting a company for an investment such as a pool. We have recommended Aegean to many of our friends who have or are now planning to construct their pool with your company. Thanks.
Michelle King, Virginia Beach
The installation was performed in a timely manner. The crew was very courteous and neat.
Michael Kokorelis, Yorktown
The whole crew from the start to finish has been great. I like the way they worked with mycontractors building a garage at the same time. They did a great job. I was very pleased. The salesman was great and got me everything I wanted and needed. But now that my niece and nephew are here for the summer they were asking how come we didn’t get a slide.
Paul Kuffel, South Mills
We recommend you to anyone looking to put in a pool. Margaret Loudon, Chesapeake
The pool has been great! We recently had to replace the pump and the company honored the warranty with no problem. Michele Martin, Chesapeake
Linda Underwood was exceptional! She did not put any pressure on us but gave us all the information we needed to make our decision.
Una MCConnaughy, Virginia Beach
We hired Aegean because we heard they were the best at installing in our area where flooding is prevalent. We have been extremely pleased with Aegean. We have had some issues with our motors on our pumps. Aegean has come out and fixed them every time without any hassle or additional cost. Aegean is prompt in resolving our issues and they have been willing to make additional trips out to take care of items that many other companies might have charged additional fees for --at the expense of a good client relationship. I have always felt like Aegean's intention was to deliver a quality job, quality equipment, and quality service. They did not spend time pointing fingers at my builder or others...they were accountable, prompt, knowledgeable, and easy to do business with...we use them to close and open the pool as well as clean the filters once per year. I am very pleased.
Jamie McDevitt, Poquoson
WE LOVE our new pool!! It has given us the family time we were hoping for. Working with everyone with Aegean was so easy and the end result is perfect! We have recommended Aegean to everyone considering a new pool.
Nicole Moritz, Virginia Beach
We really like having an in-ground pool in our back yard. Our friends also like spending time with us. The installation process was fairly easy and clean-up was excellent. We would easily recommend Aegean Pools to anyone seeking to have a pool installed.
Luther Stallings, Virginia Beach
It wouldn't be fair to single out one particular person or crew that was involved in the construction and installation of our pool. From breaking ground to the final inspection the Aegean team was courteous to our family and considerate that their work site was still our home...thanks for a great experience!
Bob Stockman, Chesapeake
All of your crews were courteos,hard working and professional. Your company by far is the most professional contractor I have dealt with since our move to Virginia. My wife and I could not be happier with the pool construction and completion. Each crew was excellent.We have no complaints whatsoever. The daily phone calls to advise us of what is next were very helpful. Dennis Tackett, Virginia Beach
We love our in-ground fiberglass pool and use it daily. The care and maintenance could not be easier especially with our Hayward pool cleaner robot thing. We just call him "Hayward our pool guy" Everything about dealing with Aegean has been first class and top-notch. We live about an 1 1/2 hours away yet we'll drive to Aegean occasionally for water testing OR I'll have it tested locally and then call the Aegean staff with the numbers and they'll tell me exactly what we need to do. Not ONCE in 3 years have we EVER had an issue with our water being anything other than crystal clear...so we trust them implicitly. We highly recommend Aegean and cannot say enough about them.
Chris and Debbie Thomas, Hayes
Everyone we worked with were very pleasant and knowledgeable. Aegean was a excellent contractor to deal with. You get what you apy for. They did what they said they would do when they said they would do it. Knowledgeable people in every department. Good customer care and quality.
Dan Villani, Virginia Beach
All the employees are very helpful and courteous. Your company knows the meaning of customer service! We love our pool!!
Mark and Harriet West, Chesapeake
The construction process was well explained and all the crews were professional. Richard Wheeler, Yorktown We felt very comfortable dealing with everyone at Aegean.
Dean and Becky Wirsching, Smithfield
Hard to single out just one person. We are impressed and totally satisfied with everyone we came in contact with from day one. Keep up the great work...
Donald Woolever, Hampton
All the construction crews and maintenance teams deserve recognition...we have been extremely pleased and happy with everyone associated with Aegean Pools.
Paul Griffith, Moyock
We couldn't be happier with our service from Aegean and would highly recommend your company. The service we have gotten for water testing as well as supply needs has been top notch as well. Thank You.
Joseph George, Chesapeake
Linda really helped us pick out the perfect pool for our home, usage and budget. She was always available and spent time answering all our questions. She gave excellent recommendations for the pool features and upgrades that would benefit us the most. She is a professional and a wonderful person to work with. The entire process was great... from sales to installation.
Peg Seriani, Chesapeake
Every crew from the crew that dug the hole to the concrete crew was fantastic! We really appreciated the way Ron called the night before something was to happen the next day. This helped us to be aware of the process and what to expect!
Donna Eller, Chesapeake
Bill Fearn was Excellent, as well as Ron the coordinator. All the Aegean personel from the guys digging the beginning hole, to the guys building the walls, to the concrete people---were ALL pleasant, professional, answered any of my many questions about the process, and worked with amazing precision and kept the site very clean and organized in the entire process!! My neighbors that are currently POOLLESS were daily coming over checking the entire process. They were quite impressed, with witnessing the emergence of the swimming pool. Have your homeowner have extra business cards for your salesman so they may hand them out to inquiring neighbors and friends. You will most definitely be receiving calls when they are ready for their pools! Thanks again!!
Paige Elizabeth Ray, Virginia Beach
Our salesperson, Ron, was very accomodating to our needs when we first started our relationship. He took the time and effort to answer all of our questions and didn't rush us into making a decision. Overall experience has been wonderful...Field teams that have come out have been very professional and accommodating - answering all of our questions about pool operations.
Eric Legaspi, Chesapeake
Ron Palmer (the construction manager) was outstanding. He always kept us informed about the status of construction.
Louis Gundlach, Chesapeake
Ron Williams spend all the time with me so that I could end up with a pool I really loved. He spent countless hours designing and listening to me describe what I wanted and never got frustrated with me.
Dorri Auten, Chesapeake
All the people that we have dealt with at Aegean have been fabulous.
Maria & Chris Jackson, Virginia Beach
All that were involved in the construction of the pool did a great job
Robert Dorsey, Moyock
Ron Williams did an excellent job representing the company and Aegean's products. Very willing to return our phone call even after his portion of the sale/install was complete.
Steve Brackett, Virginia Beach
Ron Williams and Ron Palmer did a fantastic job. You have wonderful customer service. I would recommend your company to everyone!
Sal Iaquinto, Virginia Beach
...Ron Williams, our salesman, who was very willing to give me anything I needed to validate that Aegaen was the best company for pools, even customer names that had a problem, and how Aegean handled it. Also Ron Palmer, who always returned our telephone calls on every little thing we asked (even though Ron Williams told us about it earlier as well as leaving a schedule of what was to be done). I guess we just wanted that personal service which Ron always provided even during the off hours.
Vicki and Larry Blett, Virginia Beach
Ron Palmer, Bill Fearns and a host of other workers (deserve special recignition) We were on vacation for one week while the pool lining was installed. During this time the pool was also filled. Ron Palmer assured us all would be completed upon our return home. He called us practically every day,informing us of each step of the process. Surely enough by the time we arrived back in Va. all work was performed as promised.
Gary Jaworski, Williamsburg
There was a mix up with the salt levels where the house down the street received extra salt and we received none. Appreciate the effort from the field crew that came out on Labor Day to put salt in our pool. It was much appreciated!
Jason Morris, Chesapeake
Ron Williams is an EXCELLENT salesman. Very friendly and knowledgable, but not pushy. He was one of the reasons we decided to go with Aegean. Your company has been EXCELLENT!!!! We have absolutely no complaints. I love the daily phone calls during construction to explain what was done and what was happening next. Also, the phone calls to check on how we were doing with the new pool were great! I would highly recommend your company to anyone looking for a new pool!
Tawnya Reynolds, Chesapeake
Every crew that came was excellent. They were all very courteous and helpful and answered all our questions. The crew that came to grade the yard did go above and beyond and helped haul away some debris and items that would have been very difficult for us to get rid of so we really appreciate that. We will certainly recommend your company to anyone interested in getting a pool.
Kelly and Gay Batton, Virginia Beach
Ron Williams was fabulous during the entire design/ planning phase for the pool. We have a modified lagoon pool with stairs, swimout in the diving area and dual waterfall. The pool is wonderful and we have used it spring, summer and fall. We plan to keep it open year round as we love to look out at the pool in the back yard. We love our pool and Aegean did a wonderful job with the design and construction!
Matthew McNally, Chesapeake
Outstanding experience! Just wish the weather wasn’t so cold. Can’t wait to enjoy the pool in the summer!
Jerrod Morgan, Chesapeake
We were the recipients of courtesy and cooperation from the point of sale through construction and then on to completion. We had water problems and need for multiple repairs. Everything was done to address our unexpected problems immediately. The repairs were done within a reasonable amount of time. We continue to recommend your company to friends and would select Aegean Pools again and again ourselves
Mr. & Mrs. Lou Edelstein, Portsmouth
Bill Fearns is the most courteous and professional sales person that we have ever dealt with. My wife and I are extremely pleased with our new pool. It was a pleasure dealing with Aegean’s entire staff. Bill was extremely helpful in helping us select our pool. He was there with us through the entire installation. All of Aegean’s employees were very helpful, courteous, friendly and professional. My Wife and I love our new pool and highly recommend Aegean to all of our friends.
Ellis Butt, Portsmouth
Everybody from the owners, salesman and the construction crew deserve special recognition. It is hard to find a company that perform in this kind of level, one word excellent. I am a general contractor servicing the Tidewater Area for the last 30 years, I have worked with a lot of companies (suppliers/subcontractors) in our area and Aegean Pools are one of the best companies I have worked with.
Pete Makris, Chesapeake
Every one on the "crew" including liner installation, concrete, construction were great to work with. We appreciated the calls from Ron Palmer letting us know what took place during the construction phase.
Dennis Williamson, Chesapeake
Our pool installation exceeded our expectations - Aegean is clearly a world-class complany whose focus on customer support is truly impressive. All teams were professional, informative, well trained, and hard working - we couldn't be more pleased. Thank You.
Michael Signorelli, Chesapeake
Ron Williams sold us on Aegean, but everyone we worked with was first class. I'm sure you have many great people at Aegean; however, the ones that we've worked with directly are the only ones on which we could provide comments. First, Ron Williams was the consumate professional salesperson and convinced us that Aegean was the company with which we should work. Your installation crew led by Ron Palmer also did a great job. Finally, a gentleman named Bryan on your service team was very helpful during a follow-up service call. As I noted above, my wife and I are very pleased with Aegean and would not hesitate to recommend your company to anyone considering a pool.
Larry W. Davenport, Virginia Beach
I feel like Aegean was a great choice. Linda was fantastic. She was helpful throughout the process. Kevin Heyman, Yorktown Across the board, the entire team exceeded our expectations. For such a major construction project, the entire process was extremely enjoyable! Aegean Pools kept to the proposed schedules and most importantly, your communication during the build was excellent. We were always informed and our questions were answered promptly and in full. Thank you for a great experience and a wonderful finished product!
Daniel & Melissa George, Virginia Beach
Ron did a great job keeping us informed and Linda was a great salesperson. Overall the job went very well. The only thing that would have been better is the communication between the concrete and grading personnel. When plans changed in pouring the concrete and grading the yard and putting down topsoil, nobody called us, we had to call the company for an update.
Andrew Rinchetti, Virginia Beach
Very good product and service (wish I could say the about the guy I hired to do my fence) keep up the good work... My family and all my friends love the final product and I definitely recommend you guys and I believe one of my friends has already contacted one of your sales rep.
Timothy Collins, Chesapeake
Every crew did an excellant job,The one person that amazed me was Steve on the excavator,working in such a small area between the houses, he had great control.
John & Kerri Ulmer, Newport News
The overall service adn product was excellent. We recieved calls from Ron every night which was great. All the crew members who came to the house were friendly and professional. Gabriella and Thomas Miller, Chesapeake
I feel the pool was installed in a timely manner and everyone was very professional
Daton Matthews, South Mills
Everyone at Aegean that we have had the pleasure of having contact with has far exceeded our expectations; from our first contact with the salesman, Ron, who answered all our questions however small, to the courteous and friendly staff in your showroom who remembered our names on our second visit. We were constantly kept up to date daily with construction progess and what to expect next. It has been a pleasure working with Aegean. We have recommended you to our friends and neighbors and will continue to do so. Our new pool is the best addition we have made. Thanks, Aegean!
Sherry Baier, Virginia Beach
All crews were amiable and easy to work with, but Bill and his excavation and grading crew were especially helpful with the small details that can make or break a successful job. They made sure that I was satisfied with their work and went the extra mile when they didn't have to. Got off to a good start with Ron Williams finding solutions to our unique pool location problem. Information flow throughout the job from Ron Palmer was exceptional and appreciated.
Robert J. Nicolosi, Virginia Beach
Throughout the purchase of our pool, we were very impressed at every level. I have (5) years of previous pool constrution experience and was very familiar with the process. I was very impressed with everyone. Their professionalism, knowledge and experience was impressive.The cliche "You get what you pay for" can't be emphasized enough and we have no doubt we got our money's worth. There are about (25) pools in our development and I will put our pool up against any other as the nicest pool in the developement. We were also very pleased with Ron Palmer...very helpful and responsive. And finally, we are so glad we spent the extra money on the "Stamped Concrete" as it sets the standard for back yard retreats...Great Job and thanks to everyone at Aegean
Keith C. Kaufman, Suffolk
Bill Ferns has exceeding my expectations! Very knowledgeable, helpful, and always there to help with anything. We are so happy with our pool and backyard. We only got to enjoy it for about a month this season but are looking forward to next summer. Bill, Ron, and all of the Aegean Pool crew maintained great customer service. We could not be more happy !
Heather Albritton, Virginia Beach
Everyone we've dealt with from beginning to end has been friendly and knowledgeable. From day one every specialized team has been great to work with. It's nice to see a large company be so hands on and caring. I was especially impressed with the concern shown before and after hurricane Irene as we were still under construction. We were called with specific things to do and watch out for during the hurricane and a couple of guys came by the day after to check on the pool and make sure everything was OK. I come home for lunch every day and I can't remember how many times some of the staff dropped by just to make sure everything was coming along well. That's amazing service. The only delays experienced were related to weather. We have only been able to use the pool a few times as it went in at the end of the season but it is great and I'm sure we will be in there every day next year.
Skip & Donna Brashears, Virginia Beach
Everyone we worked with was very professional and on schedule as promised. Kenny on the crew was especially helpful during construction and always kept us up to date on site conditions. Also, Steve I believe his name was, the equipment operator excavating the hole, was amazing. We had very tight quarters with our house and decking. When I saw him operate the equipment from the first moment when construction started, I was at ease, what experience! We were also very pleased with the concrete crew. They were very friendly and detail oriented with all aspects of the concrete work and design and we appreciate their quality of work. We are very pleased with how the project was performed, especially everyone involved on the construction crew. You just don't see this kind of professionalism, attention to detail (now matter how small) and genuine concern/courtesy for the homeowners overall satisfaction. Even with the challenges of Hurricane Irene, your crew made certain everything was 100%. After completion of the pool, your crew left the jobsite in an amazing, clean state. Bill Fearns arranged final top soil and grading quickly which allowed us to get our fencing and landscaping quickly restablished in the fall.
I felt at ease when dealing with Ron Williams. Very knowledgeable and a genuine guy. I like to do business with people I trust and he seemed to have that quality. I can't really say much else about the pool because it is still in the early stages and we haven't got in it yet. But it looks great and hope to have any questions answered by the staff with Aegean. Gregory Johnston, Virginia Beach
All of the construction and field personnel were exceptional!
Jen Ryan, Virginia Beach
I wish you had a retail store on the peninsula. When we went to your Chesapeake store last saturday the salesperson was awesome. knowledgeable, helpful, and patient. The communication from Ron Palmer was very helpful during the building process. Ron Williams, the salesperson, was dedicated and truthful (sold me on Aegean)
Nick Smerlis, Yorktown
Ron Williams and Ron our construction foreman (forgot his last name). Both exceeded our expectations for customer service.We love our pool!!! From the first time we stepped into your showroom and talked with Ron, until our "pool school" last week with our other Ron these two guys have been a pleasure to deal with. If you need any customer testimonials in the future I would be more than happy to provide. We pool shopped for months and Aegean was by far the best looking pool and delivered exactly what was promised, if not more. Feel free to give them a big raise. Note to our two favorite "Ron's"...........stop by and have a beer with us when the weather gets warmer! :) Tracy Martin, Virginia Beach
Our salesperson Ron was amazing! He explained everything in detail & answered all of our questions. More importantly, he really cared about us and meeting our expectations. We are so happy with our choice! All of you have given us phenomenal service & I would absolutely recommend Aegean to anyone
Sara Hamm, Chesapeake
The overall experience was very good. Aegean Pools is an excellent company. I would like to recognize Ron, the construction manager, and Lisa, the customer service lady, for their exceptional service. Ron coordinated the construction and Lisa took care of the scheduling and customer service. She was incredible.
Terry And Marbara Morris, Suffolk
EVERYONE WAS GREAT Doug & Dawn Lahey, Chesapeake Linda was great. She helped us with exactly what we needed. Satisfied with the overall quality of the pool and the workmanship. I would recommend them to anybody.
Loran Roos, Virginia Beach
I was most satisfied with their responsiveness. We had a couple of issues that were unknown to us. We had some concerns about the dig site and they put our minds at ease. They dealt with the erosion right way. They didn't let a hiccup set them behind. They had an instant response and moved on. They have a great customer service team. There aren't many companies that offer great service. Linda, our salesperson, and the Project manager made things happen. Everyone was spot on.
Michael Signorelli, Chesapeake
We were satisfied with the product and the whole experience. Mark & Wendy Anderson, Chesapeake
Everyone that worked on our pool is to be commended! Top notch folks!
George & Sherry Baier, Virginia Beach
Everyone we have dealt with at Aegean has been top notch. From design to construction to follow-up, communication and professionalism has been superb. I would highly recommend Aegean Pools.
Russell Held, Virginia Beach
Your staff was very responsive and did a good job maintaining communication with us throughout the process. All were easy to work with. Very accommodating. It was remarkable to see how quickly they worked. The stamped concrete decking is AWESOME!
Steve and Jeanne Brown, Yorktown
Every Aegean employee that came to my house was polite and professional. With the exception of one rain delay all work was accomplished as scheduled and promised
Michael Sullivan, Virginia Beach
Agean Pools is, in my opinion, the best pool company in our area. Salesman, Ron Williams, is a super nice guy with lots of knowledge. Agean deserves credit for putting up with me since I told them from the beginning I would be checking behind them on each phase of the construction process. (I am a high end home builder and just have it in my blood to try to do everything right, even if it takes longer and costs more)
Cush Dobbs, Virginia Beach
Slow start because of the weather but it's been a wonderful, wonderful experience and we are very happy with all of the service. Your customer service at the store today were as nice and helpful as I have ever experience. We love our pool..............everyone did a great job!
Paige and Kathy Ake, Virginia Beach
We appreciated the daily updates from Ron Palmer and also appreciated that everyone listened to our needs and was more than willing to meet all requests, no questions asked. Michael Hubbard, Elizabeth City
Every single person on the sale and construction of our pool was fantastic. Linda and Ron did a fantastic job at keeping us informed and answering all of our many, many questions. The excavators and pool installers, likewise, worked hard at keeping us happy and informed.
Joseph and Tracey Kalinowski, Chesapeake
We were happy and impressed with all of the Aegean work crews. Each crew arrived on time, worked diligently throughout the day, and finished on time. They were organized and knowledgeable and willing to answer any questions. We appreciate how careful the workers were around the existing landscape in the yard and avoided damaging the flowers and shrubs. And, we also appreciate how each crew cleaned up at the end of the work day and left our yard neat and tidy We have also been into the pool service store a few times since the pool was finished, and we have found the staff to be very friendly and helpful. They have not only helped us get the correct balance of chemicals in the pool, but also helped us to better understand how to properly work and maintain our Hayward pump Thank you, Aegean! We are looking forward to enjoying our beautiful, new pool!
Ed and Connie Ramsey, Chesapeake
Ron was absolutely fabulous to work with- he called when he said he was going to call, was realistic with timeframes and extremely personable, friendly and knowledgeable- it was a great experience knowing he was looking after the construction as at times dealing with contractors can be a frustration. Not at all this time! ...our salesperson Bill was super friendly also- I appreciated his realistic suggestions as we were deciding what to do and who to go with. Your company's reputation speaks for itself and we could not be happier with our finished product. Alicia Arganza, Virginia Beach
We were pleased with all whom we came in contact with, no one person in particular! Great team work!
Gary and Lynn Joy, Chesapeake
I have already recommended a friend in Virginia Beach. That's about as good a reference as you can get...
Judy Lowman, Hampton
Everyone was very friendly & professional.The whole construction process was made relatively easy. We had someone call to keep us informed through each step.
Great Company!!!! Robert & Kimberly Anselm, Chesapeake
Ron Williams, excellent salesperson, very knowledgable. I feel Ron when above and beyond his job to make us happy and give us the pool we wanted. We are very happy with our new pool. Everybody that was involved from our salesperson to all that were involved in the construction were very professional.
Bill and Sandra Little, Chesapeake
The design Bill suggested complements our back yard very well. Thanks for doing great work, ... all were friendly and thorough. Eric Stafford, Virginia Beach
I think that the workmanship on our pool is beautiful.
Tracey & Arthur Bell, Chesapeake
All your staff were very friendly and courteous. We have had a great experience during the buying and building of our pool. We have already recommended Aegean to family and friends.
Angie Walters, Virginia Beach
Bill was extremely knowledgeable and helpful throughout the entire process. We couldn’t be more pleased with the decisions we made based on the information he shared with us. The entire experience with Aegean was wonderful. You have truly helped to create the oasis we have always dreamed of. Its like being on vacation every weekend!
Mary-Ann & Joe Grocki, Smithfield
Questions were always answered in a timely manner. Staff has been very helpful throught the entire process.
Kurd Rinehard, Chesapeake
The installation crew and concrete crew were excellent. They cleaned the yard each day after work and made sure our animals were safe from exiting the property or entering the pool area. They definitely respected our property and we appreciate all of the hard work they did for us! Also, Ron Williams was very patient with us and the decisions we needed to make. He worked beautifully with us on the design and made sure we were getting exactly what we have been working and saving for. Michael Talley, Suffolk
Ron Palmer’s communication was superb. During the construction process, I never had to call him for an update. He called at the end of each day to provide updates and was always prompt to return calls when we had questions.
Jeremy Hollenbeck, Virginia Beach
Thank you so much for all of your help and expertise with our new pool. You advised exactly right for the size pool needed and we are so pleased with the end results. It was a pleasure working with you and your staff. I'm attaching some pictures of our backyard transformation - thanks to you and your team. All the best,
Mindy and Alan Wiley, Hampton
I wish that I knew all of the names of the various crew workers. It seemed that every crew that came out, whether it was the initial dig, the wall construction, the concrete pool floor and walls, etc., was excellent and very polite, responsive and professional. It was abundantly clear that ALL were very keen on having a happy customer. Linda and Ron are wonderful, as are Carl and Mike S. in the retail store. Both have been exceedingly kind and patient as we have had to muddle our way through issues with getting the water chemistry just right. They never made me feel stupid, and I certainly felt that way myself. They took all the time that I needed to explain things in painful detail to me. I am much less afraid, or intimidated, by the pool maintenance process thanks to those guys, in particular. Suzanne Waxman, Chesapeake
Every team qualitatively added to the project from excavation to final preps professional, courteous and just good people. I think you have a good thing going. Figure out a way to make settlement go faster (i.e. solve world hunger) and you be perfect. My family is enjoying its first pool and your family did their best to make sure we would. Come back next spring for pictures this will be a showcase pool.
Joe Coleman, Chesapeake
I felt very comfortable calling for any reason, everyone was so nice. I am very happy with my pool.Aegean is the only one I will go to for my pool needs.
Linda Cooley, Virginia Beach
Truly... All guys in every step were great. All are honestly Aegean assets. Ron Williams was super in the first stage and Ron Palmer throughout. Dustin, your concrete sub was superb. No wonder your business is successful! Absolutely no worries on our part during entire installation and after. Highly recommend. Advice for others... Ease your pain,hire Aegean and you will have no regrets.
Steve "Smitty" Smith, Cape Charles
Construction team was on TOP of it! I was impressed with the work crews and the extra work they put into making my pool pretty. The concrete crew was fabulous too and made our stamped deck look perfect.
Patricia Bilbo, Moyock
The entire team was absolutely phenomenal !!! From the very first day that the dig team showed up until the final turn-over of the finished pool, it was a great experience !!! You guys have made a friend for life !!!
Jimmy Burritt, Chesapeake
The pool orientation is a lot of info for a new pool owner to digest and I suggest a dvd, website, or Utube video that the owner can refer to when new questions arise would be extremely helpful. Other than that our whole experience ran smoothly and couldn't have asked for a better company to help us with this big project. We look forward to a continued relationship with Aegeon and will highly recommend your company to family and friends.
Brian Ratkovich, Suffolk
Everyone did a quality job. We really appreciated the nightly update phone calls. It helped the communication go smoothly. Doris and Jim Crouch, Virginia Beach
It is very hard to single out one person or crew because everyone did their jobs well and they all worked together as a team. Everyone we dealt with was pleasant, professional and courteous. Linda walked us through the process of deciding what we wanted and could afford - she certainly knows pools and people. Ron kept us informed at every step along the construction process, leaving nothing to our imagination thankfully and he helped us stay on schedule with the "out-of-town" company that came afterwards to build our screened-in enclosure. We were away from the house during most of the excavation due to my husband being hospitalized, but that crew did an extraordinary job and I took pictures to show my husband the progress each day. Jeff helped us plan the concrete decking and Mark made that happen with a crew that gave so much attention to detail that the company who built our enclosure on top of the concrete deck commented about the excellent deck and how it made their job that much easier. The crew that cleaned the pool after the deck was poured went out of their way to clean up drips and splashes including some that got on our siding and windows. The grading crew took care to grade not only the area immediately around the pool but also the path through our yard where the trucks traveled.
Betty and Amanda were always so helpful on the phone to get me to the right person whenever I called. Matt and Brian worked diligently with me to get the water chemistry right and that was no small chore due to our well water being so soft. ... our experience with the Aegean Team and to thank you for a JOB WELL DONE. All that is left now is for the pool to be winterized and the safety cover to be delivered and installed. We are most confident this part of the project will be as great of an experience as all of the rest. We are looking forward to an EARLY spring and actually being able to use this gorgeous pool with our family and friends.
LeAnn McPhatter, Suffolk
Each and every person from sales to construction to services has been exceptional. We are extremely happy with our backyard fiberglass pool. We had no idea about pools. We were given every bit of information to make a choice. The actual construction was smooth sailing and in no time the pool was in operation. The amount of smooth co-ordination between different departments was exemplary. This is truly a wonderful local company, always answering questions, offering helpful tips. Every person that we came in contact with had been extremely courteous and professional. We would recommend Aegean Pools to anybody who wants to have a pool in their backyard.
Dipes Ray, Chesapeake VA
All the crews were very polite and hard workers. Overall it has been a very satisfactory experience. We enjoyed the presentation by the sales rep, Linda Underwood, and the communication with Ron Palmer was outstanding. We are very happy that we chose Aegeon.
Stacy Harmon, Virginia Beach VA
We were so impressed with the level of communication, the efficiency of the team, and the professionalism of everyone we encountered. The finished product is so much better than we envisioned. We are so thrilled with the pool and its ease of maintenance. The only thing that we are disappointed about is the arrival of the cool weather signaling the close of the pool season. Thanks for the great work.
Tod Morris, Chesapeake
Our experience with Aegean has been wonderful. The customer service, from sales to construction to maintenance, is the best. We'll never forget Ron Palmer coming out within 30 minutes of our phone call on a Sunday morning because we were having a problem with our pool. He also came by later that day to make sure the problem had cleared up. It's customer service like that that will keep us as loyal customers forever.
Melani Mize, Chesapeake VA
Although all the crews were very respectful and great, The two that stand out the most was part of the digging and plumbing crew and the concrete crew. Both were willing to talk and answered any and all questions. The time they took to assure we were satisfied with the work was very welcome by my wife. The concrete crew came out and showed a true love for what they did. They are masters of there craft and it shows. The time they spent to assure that my wife would be very happy with the product was unbelievable....Our concerns have been addressed in a timely fashion. We are just waiting on our final touchups and look forward to many years of fun thanks to Aegean.
Chad M. Driscoll, Chesapeake VA
All were very professional and courteous.
Edward and Barbara Tatham, Camden NC
I was beyond impressed with every person and each crew that was a part of my pool construction. They all deserve special recognition! I chose Aegean based on their reputation and quality of work. I was beyond impressed with them. Each and every person and crew that I dealt with exceeded my expectations. When the work began they were here as scheduled each day. I was updated nightly by Ron Palmer as to what to expect next and when they would be here. I can't begin to say enough about each crew and their team. They were always here on the day scheduled and on time. Every person was courteous and pleasant to work with. I had a very tight space in my yard to work in and was worried about it. I am terrible with names but the gentleman that
did the excavation was top notch. He was sandwiched between my house and garage so it took great skill to do this. It was amazing to watch him. Right after the walls went up we had the huge 10 inch rain. The perfect hole in the ground was washed out. Because the pool is very close t o structures they were in danger of being compromised and my entire yard was a total mess to say the least. Water had filled the pool walls halfway. The crew was here the next day and by the end of the day they had the mess cleaned up as well as digging out again. Even with the disaster all work stayed on schedule. Again I can't say enough about each person that entered the job. If any of them were having a bad day you would never know it, as they always had a smile and friendly words. In addition to that their work was exceptional on every level. I have heard stories about having a pool installed, but this was a completely painless and easy experience. The pool and beautiful stamped concrete is what I hoped for and more! Thank you Danny for saving my brick! I also want to send a special thank you to all involved in making this process so much easier during the difficult time I was going through.
Rosemary Barnes, Portsmouth VA
Ron is the best at following up and summarizing what was done and what to expect next. This is a very good company and they did just about everything we expected.
Jerry Hughes, Smithfield VA
Every member of the team and each and every crew were extremely friendly and professional. Our salesperson Bill did a great job from start to finish. Great experience.
Kevin Elliott, Chesapeake VA
The pool looks great and all the crews from Aegean were professional and very helpful.
Frank Fleischer, Chesapeake
Ron Williams was very professional and made us feel comfortable about our decision. Excellent customer service. Thank you!
Todd Jackson, Smithfield
Linda our salesperson was awesome. Ron's communication was wonderful and Danny B. with the concrete was great to work with.
Elisa and Michael Carter,Moyock
Every individual from sales to field personnel were outstanding, friendly, skilled and professional. Thanks for a job well done! Larry Higgerson, Chesapeake
Concrete crew did an excellent job, very professional, hard working. Each crew was hard working and very good at there different jobs. Very pleased with our pool. Thanks to the entire company.
Wayne Gyoker, Franklin
All crews were exemplary from the initial dig to the final completion. We were kept informed in regard to the various phases and that communication was very welcome. We are located in Courtland, Va which is quite a drive for most businesses; however, Aegean Pools personnel made the trek out to our home without hesitation. We will recommend the company to anyone comtemplating the installation of an inground pool with the confidence that the construction will be performed qualitatively and expediently.
Thomas and Deborah Scales, Courtland
We felt the entire team did an excellent job while working on our pool. Having Ron call us every night to tell us what was done and what to expect was very reassuring. This is our first time owning a pool so it was nice understanding the process as it was happening.
Douglas Will, Virginia Beach
Bill Fearns (I think was his name)his patience knowledge and understanding was outstanding. He consistently did what he said he would do. All the guys from digging to laying cement the labors (the back bone of any company) were all so professional respectful. I hope that they are well compensated for their hard work in extreme conditions and their loyalty to the company. Their loyalty was impeccable, matched to none and to be admired. Your customer sevice and attention to detail is untouchable. We had a couple of hick ups and they were all taken care of to all's satisfaction. We are truly happy with our choices and the final product. We could not have done it or got there with out each and every one that was involved in the entire process from start to finish. Thank you all so very much. Keep up the good work and continued success. We look forward to refering your company, services to friends and family and many years of pool fun! Thank you simply is not enough. Thank you.
Mr. and Mrs. Pierce Tracy Pierce, Hampton
Bill our salesman - Danny & Jeff for the concrete- Ron for the management and issues- Betty for taking calls when necessary. Everyone was exceptional on thois job. Mike you should treat them all to a nice dinner!! Simply put..WE LOVE OUR POOL!! From the very 1st day of excavation they never missed a beat. Each day I was contacted by Ron to review what work had been completed and what was to occur the following day. He would always return my calls if I had a question. The construstion of the pool went so smoothly I was truly in awe. Each emplooyee I met was very professional and when I asked questions they were right there with the answer. You can tell that these employees were expereinced and knew what issues may arrise before it became a problem. Our salesmen Bill was one of the best salespeople I have ever worked with. His recommendations for what type of pool we should consider and what to expect from Agean in the future were on point. His follow up to the sale was amazing. The concrete that we asked for was done in two days and Jeff and Danny worked to ensure all drainage issues were resolved. Dany eve n stopped on a Sunday to ensure the job would be ready for the next day on Monday. We have had so many compliments from other contractors working at our home about the entire transformation of our backyard and family and friends are amazed at the work done. This is the pool company to call when considering adding a ingroud pool to your home.
Jenny Capwill, Virginia Beach
Jeff LeMoine-Cement Crew-excellent service, very personable believes in the best quality finished product for long term enjoyment. Aegean was great from start to finish. The sales and construction leaders are very knowledgeable and responsive to the clients needs and wishes. They walk through and spell out each step along the way so you know what to expect. The service department is busy, though, responsible. They stand buy their product. I would recommend Aegean to anyone interested in such an investment.
Jan Janson, Virginia Beach, VA
Everyone we worked with on the Aegean team was professional and great to work with. We appreciated the exceptional communication and continual updates on the construction progress.
Joseph and Jodi Campbell, Chesapeake
Excellent Experience all around.
Scott Saunders, Suffolk
All of the people I dealt with were very good: Linda, Ron, Bill, Eric at the store. Another lady at the retail store but i can't remember her name was exceptional.
Monica Hullinger, Virginia Beach
Everybody was knowledgable and professional.
Travis Newby, Virginia Beach
Ron did an outstanding job keeping us updated each day with what to expect as the process went on. He followed up with calls when we asked him to and did and outstanding job. He also is going to make a trip out to go over the pool operation in the spring to make sure we retained our training from the fall. I would also say that your concrete team lead by Danny was great they did a great job with the layout and helping us visualize how things would look finished.
Barton Sederski and Laura Johnson, Suffolk
All of them did an excellent job! All were courteous and respectful.
Jay Walker, Suffolk
Both Rons where informative and honest. Continue providing the best possible customer service possible.
Christopher A. Houle, Virginia Beach
Ron Palmer, Excavation crew, Pool builders, Concrete crew - all willing to go above and beyond
Patrick and Susan Norton, Norfolk
Excellent Experience all around
Scott Saunders, Suffolk
Excellent experience from start to finish.
Rick and Gayle Matthews, Chesapeake